At a Glance
- Tasks: Lead transformation projects to enhance services for older people and strengthen digital capabilities.
- Company: Open Age, a purpose-driven organisation focused on improving lives of older people.
- Benefits: 26 days annual leave, hybrid working, pension contributions, and training opportunities.
- Other info: Join a diverse team committed to inclusivity and social impact.
- Why this job: Make a real difference in the community while leading innovative change.
- Qualifications: 5+ years in service transformation with strong project management skills.
Location: London – hybrid working, with at least three days per week at an Open Age centre (W10, SW3, SW1V)
Salary: £50,000–£55,000 per annum, depending on experience
Contract: Permanent, full-time; applications for 0.8 FTE considered
Lead meaningful change for older people. Open Age is seeking an experienced transformation leader to improve our services, strengthen our digital capabilities and increase our impact for older people across London. This is primarily a service transformation and change leadership role, supported by strong digital knowledge. You will help colleagues embrace new ways of working and ensure our services, systems and data support our five-year growth strategy.
We need someone who combines strategic thinking with practical delivery: a collaborative people person who can build support for change and turn ambitious plans into measurable results.
What Open Age offers:
- 26 days’ annual leave, plus bank holidays (plus 3 days over Christmas at management discretion)
- Hybrid working, with at least three days per week at an Open Age centre
- Pension contributions, including a 3% employer contribution
- Training and development opportunities
- Employee Assistance Programme and death in service benefits
- Cycle to Work Scheme
- An inclusive and welcoming working environment
The role:
Reporting to the Chief Executive Officer, this pivotal role will work closely with the Senior Head of Service Delivery and wider Senior Management Team. You will lead transformation and digital projects, including the continued development of our website, CRM and impact-reporting systems. You will also help shape strategic partnerships to increase Open Age’s social impact.
Your responsibilities will include:
- Developing and delivering Open Age’s transformation and digital strategy
- Reviewing and redesigning service delivery around the needs of older people
- Introducing new approaches that improve reach, quality, efficiency and impact
- Leading the implementation and improvement of our website, CRM, reporting systems and digital tools in partnership with our digital agency
- Helping colleagues adopt new systems and ways of working
- Using data, insight and feedback to improve services and demonstrate impact
- Developing business cases and managing projects, budgets, risks, milestones and outcomes
- Supporting the development of strategic partnerships to increase social impact
- Identifying funding opportunities for service and digital initiatives
- Monitoring emerging technology, service innovation and sector best practice
- Overseeing outsourced IT support, cyber-security controls and information governance
- Line managing the Digital Systems Officer
About you:
You will have substantial experience of leading service or organisational transformation and a record of delivering measurable improvements. You will understand that successful transformation is as much about people as processes and technology. You will be comfortable working across teams, listening to different perspectives and building confidence in change.
You will need:
- At least five years’ experience leading organisational change, service transformation or digital improvement programmes
- Evidence of taking complex change projects from planning through to implementation
- Practical experience of implementing or developing CRM, case-management, data or reporting systems to improve user experience, reach or impact
- Experience improving services through user-centred design, process improvement or change-management approaches
- Strong project and programme management skills
- Excellent communication, collaboration and influencing abilities
- Strong analytical and problem-solving skills
- Good understanding of GDPR, information governance and cyber-security risks
- The resourcefulness to deliver change within a purpose-led organisation with limited resources
- The ability to work from an Open Age centre at least three days per week
Experience in the charity, community, public, health, housing or social-care sectors would be beneficial but is not essential. A relevant project management, digital transformation, service design or change-management qualification would be advantageous. Knowledge of digital fundraising and supporter journeys, or experience overseeing IT and cyber security, would also be beneficial.
This is a broad service-transformation leadership role rather than a standalone IT or digital marketing position. You must be able to demonstrate responsibility for organisational change, service improvement and successful implementation.
Please note that Open Age is unable to offer visa sponsorship for this role. Applicants must already have the right to work in the UK for the duration of their employment. The successful applicant will be required to undergo an enhanced DBS check.
Closing date: 5pm, Sunday 4th October (we reserve the right to close this application early if we have received suitable applications).
Other organisations may call this role Head of Transformation, Head of Service Improvement, Head of Digital Transformation, Service Transformation Lead, Digital Transformation Lead, Head of Service Innovation, or Change and Transformation Manager.
Webrecruit and Open Age are equal opportunities employers. We value diversity and are committed to providing equal employment opportunities for all employees and applicants. We believe that the more inclusive our working environments are, the better our work will be.
If you are an experienced transformation leader looking to improve services for older people, we would love to hear from you. Please apply via the button shown.
Head of Service Transformation and Digital employer: OPEN AGE
Open Age is an exceptional employer dedicated to enhancing the lives of older individuals in Westminster and Kensington & Chelsea. With a strong emphasis on safeguarding, diversity, and empathy, we foster a supportive work culture that values effective communication and collaboration. Employees benefit from flexible hybrid working arrangements, opportunities for personal growth through volunteer training, and the chance to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Transformation and Digital
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by OPEN AGE.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like OPEN AGE.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at OPEN AGE.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at OPEN AGE. Apply directly through us to stand out!
We think you need these skills to ace Head of Service Transformation and Digital
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of OPEN AGE. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Head of Service Transformation and Digital, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at OPEN AGE
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of OPEN AGE. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
