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- Tasks: Support daily operations, coordinate logistics, and ensure client satisfaction.
- Company: Bespoke electronic security company with a family-run vibe.
- Benefits: 23 days holiday plus your birthday, pension, remote work options, and annual bonuses.
- Other info: Great career progression opportunities in a supportive team.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: 2+ years in admin or operations, strong communication, and multitasking skills.
The predicted salary is between 30000 - 35000 £ per year.
We are a bespoke electronic security company working predominantly in central London, looking for a dynamic operations person who can support the business. The Operations Co-Ordinator plays a vital role in ensuring the smooth and efficient day-to-day operations of the company. This position supports various departments, coordinates logistics and resources, and ensures deadlines and operational goals are met. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment.
Main Responsibilities:
- Day to day operations: Working directly for the Head of Operations, you will assist in the day-to-day operational aspects of the business, including:
- Make sure all telephone calls and emails are answered in good time and in a courteous manner.
- Providing support for all our clients both internal and external.
- Running the service desk for all clients as the 1st line of support for client requests.
- Providing client proposals as and when required.
- Actively comply with and promote all working policies and procedures.
- Contract Management: Ensure that all terms of security contracts are being met, including staffing levels, service quality, and compliance with agreed standards.
- Client Liaison: Contacting clients and booking in PPMs, managing completion and sending out all relevant documents to clients, and producing any remedial proposals for replacement equipment.
- Reporting & Documentation: Reporting back to the management team weekly about the current status of PPMs and ensuring targets are met.
- Team support: Working with the Head of Operations to allocate the correct engineer to each individual PPM.
- 3rd Party contractors: Work with contractors to ensure they meet the high standards set by Opem.
- Investigation of high levels of alarms in particular buildings.
- Working alongside the Head of Operations to keep alarms to a minimum.
- Ensuring clients follow procedures to limit the number of false alarms each night.
Required Skills/Abilities:
- Strong communication skills.
- Computer literate.
- Good interpersonal skills to liaise with customers.
- Ability to deal tactfully and effectively with a wide range of people.
- Be prepared to work with minimum supervision or as part of a team.
- 2+ years of experience in an administrative, operations, or project coordination role.
- Excellent organizational and time management skills.
- Strong communication and interpersonal abilities.
- Analytical mindset and problem-solving capabilities.
- Ability to multitask and work independently under pressure.
- High level of accuracy and attention to detail.
What you get from working with Opem:
- 23 days holiday plus your birthday (and £50 voucher to enjoy on the day), and all normal statutory days.
- Company pension.
- Working from home on a Friday when fully trained and potential to work from home further.
- Free parking in the office.
- Annual bonus scheme.
- A group of people that want to inspire you to do great things and progress within the business.
Salary: £30,000 - £35,000 pa
Operations Co-ordinator in Northampton employer: Opem
Contact Detail:
Opem Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Co-ordinator in Northampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their operations. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 3
Practice your responses to common interview questions. Think about how your skills align with the Operations Co-ordinator role and be ready to share specific examples of your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Operations Co-ordinator in Northampton
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about the opportunity to be part of our family-run business and contribute to our operations.
Tailor Your CV: Make sure your CV is tailored to the Operations Co-Ordinator role. Highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the important bits!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Opem
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Organisational Skills
As an Operations Co-ordinator, you'll need to demonstrate strong organisational abilities. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects simultaneously. This will highlight your capability to 'spin many plates' as mentioned in the job description.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you've had to deal with difficult clients or tight deadlines. Practising these responses will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.