At a Glance
- Tasks: Service and maintain cutting-edge CCTV and access control systems across Central London.
- Company: Join Opem, a bespoke electronic security provider with a client-focused culture.
- Benefits: Enjoy 23 days holiday plus your birthday, company vehicle, and annual bonuses.
- Other info: Flexible transport options covered by the company; no call-out rotas.
- Why this job: Make a real impact in security while working in a dynamic, client-facing environment.
- Qualifications: 5+ years experience in CCTV and access control systems; ECS card required.
The predicted salary is between 40000 - 50000 € per year.
Opem are a bespoke electronic security provider based in central London. We are looking for someone with an entrepreneurial flare and laser sharp customer focus at their core to join our team. The most important aspect of this role is to find a person who will fit with our company ethics, beliefs and having the client at the centre of our service offering.
We are seeking an experienced CCTV and Access Control Engineer to service, maintain, and troubleshoot a range of security systems for our clients in central London. The successful candidate will carry out routine maintenance, fault diagnosis, and corrective repairs on CCTV (analogue/IP/Digital), IP cameras, NVRs/DVRs, and access control systems (readers, controllers, door hardware, intercoms). This role focuses on delivering reliable, secure, and compliant systems to protect people and assets while providing excellent client service.
Key Responsibilities- Perform planned preventive maintenance and reactive servicing on CCTV and access control systems across multiple sites in Central London.
- Fault finding, diagnostics, repairs, and component replacement of cameras, switches, cabling, NVR/DVRs, readers, locks, power supplies, and related peripherals.
- Commission minor system changes and assist with small-scale installations/upgrade works as required.
- Maintain accurate service records, call logs, and movement of stock; log all faults and actions in the maintenance management system.
- Liaise with clients to diagnose issues, provide practical solutions, and minimise disruption to operations.
- Configure and manage access rights, user credentials, door schedules, and alarm integration as needed.
- Support basic network configuration (IP addressing, VLANs, port forwards) where applicable.
- Ensure all tools, equipment, and vehicles are maintained and compliant with safety standards.
- Contribute to continuous improvement by identifying recurring issues and suggesting service enhancements.
- 5+ years of hands-on experience servicing CCTV and access control systems, preferably with a security integrator.
- Hands-on experience with IP CCTV, NVRs/DVRs, surveillance cameras, door entry systems, readers (proximity, smart cards, biometrics), and related peripherals.
- Basic networking knowledge (IP addressing, switches, VLANs, remote access) and familiarity with standard security software/maintenance tools.
- Electrical/electronic or security systems background; higher education in Electronics/Engineering or equivalent practical experience.
- Must have an ECS card.
- Ability to obtain or maintain DBS (Disclosure and Barring Service) clearance as a requirement of NSI Nacoss Gold certification.
- Troubleshooting and problem-solving mindset with a methodical approach to diagnostics.
- Strong customer service and communication skills; ability to explain technical issues to non-technical clients.
- Detail-oriented with excellent organizational and time-management abilities.
- Ability to work independently and as part of a team; comfortable working in dynamic, client-facing environments.
- Basic documentation and reporting capabilities; experience with maintenance management systems is a plus.
- 23 days holiday plus your birthday (and £50 voucher to enjoy on the day). And all normal statutory days.
- Phone and iPad.
- Company pension.
- Annual bonus scheme.
- Company vehicle or allowance. As this role is mainly in zone 1 then we are flexible on someone getting a train into London and using public transport and Opem will cover all costs.
- A group of people that want to inspire you to do great things and progress within the business.
- NO CALL OUT ROTAS.
CCTV & Access Control Service & Maintenance Engineer employer: Opem
Opem is an exceptional employer located in the heart of Central London, offering a dynamic work environment that prioritises client satisfaction and employee growth. With a strong focus on professional development, employees enjoy generous benefits such as 23 days of holiday plus their birthday, a company vehicle or allowance, and a supportive team culture that encourages innovation and collaboration. Join us to be part of a forward-thinking company that values your contributions and provides the tools you need to excel in your career.
StudySmarter Expert Advice🤫
We think this is how you could land CCTV & Access Control Service & Maintenance Engineer
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to CCTV and access control. It's a great way to meet potential employers and show off your passion for the field.
✨Tip Number 2
Showcase your skills! Create a portfolio of your past projects, including any troubleshooting or installations you've done. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Don’t be shy about reaching out! If you see a company you like, drop them a message on LinkedIn or their website. Express your interest in working with them and highlight how you can add value.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace CCTV & Access Control Service & Maintenance Engineer
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your hands-on experience with CCTV and access control systems. We want to see how your skills match up with what we need, so don’t hold back on the details!
Tailor Your Application:Take a moment to customise your application for this role. Use the job description as a guide to showcase how your background aligns with our company ethics and client-focused approach.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Opem
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of CCTV and access control systems. Be ready to discuss specific technologies you've worked with, like IP cameras or NVRs. This shows you're not just familiar with the basics but can dive deep into technical discussions.
✨Showcase Your Customer Service Skills
Since client focus is key for this role, prepare examples of how you've successfully resolved customer issues in the past. Think about times when you had to explain complex technical problems to non-technical clients – this will highlight your communication skills.
✨Demonstrate Problem-Solving Abilities
Be ready to tackle hypothetical scenarios during the interview. They might ask how you'd approach a fault diagnosis or a maintenance issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show your methodical approach.
✨Align with Company Values
Research Opem's company culture and values. During the interview, express how your personal ethics align with theirs, especially regarding client service and continuous improvement. This will help you stand out as a candidate who fits well within their team.
