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- Tasks: Lead a team to ensure efficient customer service and logistics operations.
- Company: Opella Consumer Healthcare is dedicated to making self-care accessible and sustainable.
- Benefits: Enjoy hybrid working, competitive salary, and career development opportunities.
- Why this job: Make a meaningful impact on health while thriving in a diverse and inclusive culture.
- Qualifications: Bachelor's degree and 3-5 years in customer service and logistics management required.
- Other info: We welcome applicants from all backgrounds; apply even if you don't meet every requirement.
The predicted salary is between 36000 - 60000 £ per year.
Supply Chain Operations Manager UK (Customer Service & Logistics)
Supply Chain Operations Manager UK (Customer Service & Logistics)
UK Supply Chain Operations Manager (Customer Service & Logistics)
Location: Reading, UK (Hybrid)
Job Type: Full-Time | Hybrid Working
Department: Supply Chain
Reports to: Western Europe Supply Chain Head
Empower Healthier Lives – Join Us at Opella Consumer Healthcare
At Opella Consumer Healthcare, we’re on a mission to make self-care more accessible, inclusive, and sustainable. We believe in empowering people to take charge of their health and well-being—and we’re looking for passionate, forward-thinking individuals to help us make that vision a reality.
As our UK Supply Chain Operations Manager, you’ll be at the heart of our operations, ensuring that our products reach customers efficiently, safely, and on time. You’ll lead a dynamic team, drive operational excellence, and build strong relationships with customers and partners—all while contributing to Opella’s strategic goals and sustainability commitments.
Your Purpose
This is a high-impact role where you’ll be responsible for the end-to-end customer service and logistics operations in the UK. You’ll act as a key business partner to the UK Country Head, translating strategic plans into seamless execution. From managing third-party logistics to enhancing customer satisfaction, your work will directly influence our commercial success and brand reputation.
What You’ll Be Responsible For
Team Leadership & Development
Lead, coach, and inspire a high-performing team across Customer Service and Warehousing & Distribution. Foster a culture of collaboration, accountability, and continuous improvement.
Logistics & Distribution Excellence
Oversee the full logistics lifecycle—from warehousing and transportation to last-mile delivery. Ensure compliance with GDP, GWP, and local regulations while optimizing cost and service levels.
Customer Engagement & Relationship Management
Build and maintain strong, trust-based relationships with key customers. Collaborate with Sales and Marketing to align service delivery with commercial goals and customer expectations.
Operational Strategy Execution
Deliver the operational execution of the Integrated Business Plan , safeguard inventory , and optimize local distribution costs
Performance Monitoring & Reporting
Deliver on key KPIs such as OTIF, distribution cost per unit, and claims resolution. Use data insights to drive continuous improvement and operational efficiency.
Risk Management & Compliance
Identify and mitigate supply chain risks. Ensure full compliance with legal, regulatory, and audit requirements, including product destruction, labeling, and repacking.
Sustainability & Innovation
Embed sustainable and ethical practices into logistics and customer service operations. Champion innovation and process improvements that support Opella’s environmental and social goals.
What We’re Looking For
Educational Background
Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
Relevant Experience
3–5 years of experience in customer service and logistics management, ideally within FMCG or FMHC sectors and the UK market.
Leadership & People Skills
Proven ability to lead, develop, and motivate diverse teams. Strong interpersonal skills and a collaborative mindset.
Customer-Centric Approach
Demonstrated experience in customer engagement, relationship management, and delivering high levels of customer satisfaction.
Operational Expertise
Deep understanding of warehousing, transportation, and distribution processes. Experience working with 3PL providers and managing logistics KPIs.
Tech & Data Proficiency
Comfortable using ERP and logistics systems (e.g., SAP, Salesforce). Analytical mindset with the ability to turn data into actionable insights.
Agility & Accountability
Proactive, adaptable, and able to manage multiple priorities in a fast-paced environment. Strong sense of ownership and accountability.
What We Offer
- A flexible hybrid working model
- A diverse and inclusive culture where every voice is valued
- Competitive salary and comprehensive benefits
- Career development opportunities within a global organization
- A chance to make a meaningful impact on people’s health and well-being
Diversity, Equity & Inclusion at Opella
We are committed to creating a workplace that reflects the diversity of our communities and where everyone feels empowered to bring their full selves to work. We welcome applications from all backgrounds, experiences, and perspectives.
If you’re excited about this role but don’t meet every single requirement, we still encourage you to apply. You may be just the right person for this opportunity.
Why us?
At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.
We Are Challengers.
We Are Dedicated To Making Self-care As Simple As It Should Be. That Starts With Our Culture. We Are Challengers By Nature, And This Is How We Do Things
All In Together: We keep each other honest and have each other\’s backs.
Courageous: We break boundaries and take thoughtful risks with creativity.
Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.
Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.
Join us on our mission. Health. In your hands.
Www.opella.com/en/careers
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Retail Health and Personal Care Products
Referrals increase your chances of interviewing at Opella by 2x
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Supply Chain Operations Manager UK (Customer Service & Logistics) employer: Opella
Contact Detail:
Opella Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply Chain Operations Manager UK (Customer Service & Logistics)
✨Tip Number 1
Familiarise yourself with the latest trends in supply chain management, especially within the FMCG sector. Understanding current challenges and innovations can help you speak confidently about how you can contribute to Opella's mission during interviews.
✨Tip Number 2
Network with professionals in the supply chain and logistics field, particularly those who have experience in customer service roles. Engaging with industry peers can provide valuable insights and potentially lead to referrals that enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams and improved operational efficiency in previous roles. Highlighting your leadership skills and ability to drive results will resonate well with the hiring team at Opella.
✨Tip Number 4
Research Opella’s sustainability initiatives and be ready to share your thoughts on how you can contribute to their goals. Demonstrating a genuine interest in their mission will set you apart as a candidate who aligns with their values.
We think you need these skills to ace Supply Chain Operations Manager UK (Customer Service & Logistics)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supply chain management, customer service, and logistics. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your skills align with Opella's mission and values, particularly in relation to sustainability and customer engagement.
Showcase Leadership Experience: Emphasise any previous leadership roles you've held, especially those involving team development and operational excellence. Provide examples of how you've motivated teams and driven performance improvements.
Highlight Technical Proficiency: Mention your experience with ERP and logistics systems, such as SAP or Salesforce. Discuss how you've used data analytics to improve supply chain operations and customer satisfaction.
How to prepare for a job interview at Opella
✨Understand the Company’s Mission
Before your interview, make sure you’re familiar with Opella's mission to empower healthier lives. Be ready to discuss how your values align with their commitment to self-care and sustainability.
✨Showcase Your Leadership Skills
As a Supply Chain Operations Manager, you'll be leading a team. Prepare examples of how you've successfully led teams in the past, focusing on collaboration, accountability, and continuous improvement.
✨Demonstrate Customer-Centric Thinking
Opella values strong customer relationships. Be prepared to share specific instances where you enhanced customer satisfaction or built trust-based relationships with clients.
✨Highlight Your Operational Expertise
Discuss your experience with logistics and distribution processes, especially in the FMCG sector. Be ready to talk about how you've managed KPIs and used data insights to drive operational efficiency.
