Senior National Account Manager – Boots

Senior National Account Manager – Boots

• Location: Reading, with hybrid working and regular customer travel

You’ve built experience, now use it where bold ideas meet real impact. At Opella, we’re challenging how self-care works for millions of people and need leaders and experts ready to shape what’s next. As a Senior National Account Manager – Boots, you’ll bring your skill, your curiosity and your drive to make health simpler, smarter and more human.

About the job:

Take full commercial leadership of Boots, Opella UK’s key Drug & Pharmacy customer and a leading UK health and beauty retailer. You will own the Boots commercial strategy, customer plan and P&L, using its trusted healthcare position and reach across stores, pharmacy, boots.com and retail media to deliver sustainable, profitable and volume-led growth.

You will build influential relationships across Boots and translate shopper, patient, consumer and category insights into clear growth opportunities. By aligning teams across Opella behind one customer strategy, you will bring relevant innovation to market, strengthen availability and visibility, and help make Boots a destination for trusted healthcare solutions.

• Lead initiatives that advance our brands and strengthen our reputation worldwide.
• Mentor and uplift emerging talent while pushing your own growth and influence.
• Put purpose into practice — embedding sustainability, access and social impact into every decision.
• Model the challenger mindset: question complexity, act with integrity and make things radically simple.
• Help shape a culture that’s ambitious, collaborative and serious about recognition and belonging.

Main responsibilities:

• Own and deliver the multi-year Boots strategy, annual joint business plan and customer engagement plan.
• Take full responsibility for the Boots P&L, including net sales, volume, gross margin, trade investment and customer profitability.
• Build trusted relationships across Boots’ buying, category, pharmacy, digital, media, supply and senior commercial teams.
• Turn shopper, patient, consumer and category insights into recommendations that improve range, visibility, availability, education and customer experience.
• Lead commercial planning and negotiations across pricing, promotions, range, innovation, retail media and activation.
• Partner with Finance, Revenue Growth Management and Supply Chain to strengthen forecasting, promotional effectiveness, investment decisions and availability.
• Coordinate colleagues across Brand, Shopper, Digital, Finance, Supply, Regulatory, Medical and Operations, while providing clear direction and coaching to the National Account Executive.

About you:

• You have successfully managed a major national account or worked in commercial buying within UK FMCG, consumer health, pharmacy or another fast-moving branded environment.
• You have owned a material customer P&L and delivered against revenue, margin, trade investment and profitability measures.
• You can lead joint business planning, range reviews, senior customer engagement and complex commercial negotiations.
• You combine strong financial and analytical skills with the ability to turn forecasts, performance data, promotional analysis and shopper insights into clear commercial decisions.
• You understand category management, shopper activation, pharmacy and healthcare retail, e-commerce and retail media, and can create relevant customer propositions across stores and digital channels.
• You can set a clear customer strategy, align cross-functional teams and deliver consistently within a matrix organisation.
• Experience working with Boots or another major UK health and beauty retailer, knowledge of the UK self-care environment, or experience coaching a colleague would be advantageous.

This is more than the next step in your career, it’s a chance to lead change and help reinvent self-care for the world. If you’re ready to challenge, inspire and deliver impact that matters, we’re ready for you.

We are challengers. We are Opella.

Opella values diversity in all its forms and is committed to fostering a workplace where everyone can belong and excel. We welcome and encourage applications from people of all backgrounds.

About Us:

Opella is the self-care challenger with the purest and third-largest portfolio in the Over The Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.

Our mission is to bring health in people’s hands by making self-care as simple as it should be. For half a billion consumers worldwide – and counting.

At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.

As a globally certified B Corp company, we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com.