Administrator – Stoke-on-Trent

We have an exciting opportunity for a full-time administration assistant to join our team in Stoke-on-Trent. The successful applicant will join an enthusiastic and busy team. They will support the end-to-end service delivery requirements for our patients, including speedy and accurate response to referral and appointment management, order processing, answering patient telephone calls and the support of clinicians within the service. As well as this, the role holder will have other administration duties, ensuring accuracy of information and maintenance of department systems and processes.

Key Responsibilities:

• Manage the reception area, ensuring it is clean, presentable, and secure
• Act as the positive first point of contact for Opcare
• Make, change, and monitor appointments in line with priority and KPIs
• Receive and make telephone calls to patients and healthcare professionals
• Respond to emails professionally via Opcare reception mailboxes
• Use initiative and logic to answer minor patient enquiries
• Oversee patient and confidential information in line with Data Security policies
• Support the team in delivering a high-quality service to patients
• Referral management, accurately adding new patient details to systems and processing referral status in line with defined pathways
• Perform additional administrative tasks as required e.g., scanning notes, writing letters
• Book goods in/out, process orders, manage shipping

Skills and Experience:

• Ability to manage time efficiently
• Ability to learn quickly and follow instructions
• Excellent communication and teamwork skills
• Excellent organisational and prioritisation skills
• Excellent written and verbal communication skills
• Microsoft Excel and Word experience
• Able to use own initiative and seek advice when required
• Good team player and excellent customer service skills
• Customer service and administration work
• Order processing and data entry using in-house systems
• Driver with car

Qualifications:

No formal qualifications are required for this post, but a good standard level of education, alongside demonstrated administration experience is desirable.

What we Offer:

• Competitive market salary
• Incremental holiday allowance starting at 35 days, increasing to 41 days with length of service (inclusive of bank holidays)
• Refer a Friend incentive scheme
• Enhanced Family Leave/Pay
• Cycle to Work Scheme

Working Relationships:

Internal: Production Managers, Operations Managers, Clinical Teams.

External:

Why Join Us?

At AM Healthcare Group, we are dedicated to enhancing the lives of individuals who rely on mobility and accessibility solutions. As an international group of companies, we provide innovative products and services that make a real difference in people’s daily lives.

We are proud to be an equal opportunities employer with a firm commitment to diversity and inclusion across all areas of our organisation. As a Disability Confident Employer, we actively welcome applications from individuals of all abilities. If you require any support or adjustments during the recruitment process, please do not hesitate to get in touch.

We are also a proud signatory of the Armed Forces Covenant, and we encourage applications from veterans, reservists, and members of the wider armed forces community.

Please note that applicants must have the right to work in the UK at the time of application. Unfortunately, we are unable to provide visa sponsorship for this role.