At a Glance
- Tasks: Lead a diverse team to deliver top-notch healthcare services and patient outcomes.
- Company: Join AM Healthcare Group, dedicated to enhancing lives through innovative mobility solutions.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and enhanced family leave.
- Other info: We value diversity and welcome applications from all backgrounds.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in management and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
We have an exciting opportunity for an experienced Operations Manager with a healthcare background to join our team in Roehampton. The ideal candidate will play a key role in leading our prosthetic & orthotic clinical, technical and admin teams in order to deliver a safe, effective and patient centred service to NHS patients. This is a broad role with a large team, the role holder will have the responsibility for excellent service delivery to patients and our NHS partners, which comprises of clinical service delivery alongside on-site manufacturing of patient devices.
Key Responsibilities:
- To develop, manage & oversee the running of the Opcare centre to ensure the service achieves strategic goals, KPIs and operates within financial budgets & targets.
- Management of a large diverse team in line with company processes.
- Develop and maintain a workforce plan which ensures that the business has the right levels of flexible, multi-skilled and experienced staff to meet the business requirements at present and for the foreseeable future looking at succession plans and the capacity for growth.
- Attend and lead customer review meetings and ensure that all customers reporting requirements are met.
- Deliver a service which scores high on customer satisfactory surveys and delivers excellence in patient outcomes.
- Evaluate service performance by gathering, analysing and interpreting data and metrics and utilise this data to identify areas for improvement and implement these improvements.
Skills and Experience:
- Demonstrated experience in a customer facing, management role.
- Demonstrable strong management and leadership skills.
- Excellent organisational and leadership abilities.
- Outstanding communication and people skills.
- Working knowledge of data analysis and performance/operation metrics.
- History of building and maintaining excellent working relationships both internally and externally.
- Previous experience of in working in an environment regulated by the CQC and its requirements.
Qualifications:
- No formal qualifications are required for this post however a qualification in Business or Leadership & Management is desirable.
What we Offer:
- Competitive market salary
- Incremental holiday allowance starting at 35 days, up to 41 days (inclusive of bank holidays)
- Death in Service (3x basic salary)
- Refer a Friend incentive scheme
- Enhanced Family Leave/Pay
Why Join Us?
At AM Healthcare Group, we are dedicated to enhancing the lives of individuals who rely on mobility and accessibility solutions. As an international group of companies, we provide innovative products and services that make a real difference in people’s daily lives. We are proud to be an equal opportunities employer with a firm commitment to diversity and inclusion across all areas of our organisation. As a Disability Confident Employer, we actively welcome applications from individuals of all abilities. If you require any support or adjustments during the recruitment process, please do not hesitate to get in touch. We are also a proud signatory of the Armed Forces Covenant, and we encourage applications from veterans, reservists, and members of the wider armed forces community. Please note that applicants must have the right to work in the UK at the time of application. Unfortunately, we are unable to provide visa sponsorship for this role.
Location: Roehampton (Queen Marys Hospital) 21 Nuffield Way, Abingdon, Oxfordshire, OX14 1RL, United Kingdom
Operations Manager – Roehampton (Queen Marys Hospital) in London employer: Opcare Limited
AM Healthcare Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With competitive salaries, generous holiday allowances, and a commitment to diversity, we empower our Operations Manager to lead a dedicated team in delivering vital healthcare services at Queen Marys Hospital in Roehampton. Join us to make a meaningful impact in the lives of those who rely on our mobility solutions while enjoying a fulfilling career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager – Roehampton (Queen Marys Hospital) in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Opcare Limited.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Opcare Limited.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Opcare Limited, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Operations Manager – Roehampton (Queen Marys Hospital) in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Opcare Limited.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Opcare Limited.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Opcare Limited. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Opcare Limited. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Opcare Limited
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Opcare Limited’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
