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- Tasks: Lead diverse teams in delivering top-notch healthcare services at our Crystal Palace centre.
- Company: Join AM Healthcare Group, a leader in mobility and accessibility solutions.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and enhanced family leave.
- Other info: We value diversity and welcome applications from all backgrounds.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in management and excellent communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
We have an exciting opportunity for an experienced people manager with a healthcare background to join our team in our Opcare Crystal Palace centre. The ideal candidate will play a key role in bringing together diverse teams and head up the functions of clinical (Prosthetics) and admin support staff, manufacturing staff and workshop functions within a healthcare environment, in order to deliver a safe, effective and patient centred service to NHS patients and clinicians.
Key Responsibilities:
- To develop, manage & oversee the running of the Opcare centre to ensure the service achieves strategic goals, KPIs and operates within financial budgets & targets.
- Deliver a service which scores high on customer satisfactory surveys and delivers excellence in patient outcomes.
- Develop and maintain a workforce plan which ensures that the business has the right levels of flexible, multi-skilled and experienced staff to meet the business requirements at present and for the foreseeable future looking at succession plans and the capacity for growth.
- Attend and lead customer review meetings and ensure that all customers reporting requirements are met.
- Evaluate service performance by gathering, analysing and interpreting data and metrics and utilise this data to identify areas for improvement and implement these improvements.
Skills and Experience:
- Demonstrated experience in a customer facing, management role.
- Excellent organisational and leadership abilities.
- Outstanding communication and people skills.
- Working knowledge of data analysis and performance/operation metrics.
- History of building and maintaining excellent working relationships both internally and externally.
- Previous experience of in working in an environment regulated by the CQC and its requirements.
Qualifications:
- No formal qualifications are required for this post however a qualification in Business or Leadership & Management is desirable.
What we Offer:
- Competitive market salary
- Incremental holiday allowance starting at 35 days, up to 41 days (inclusive of bank holidays)
- Death in Service (3x basic salary)
- Refer a Friend incentive scheme
- Enhanced Family Leave/Pay
Why Join Us?
At AM Healthcare Group, we are dedicated to enhancing the lives of individuals who rely on mobility and accessibility solutions. As an international group of companies, we provide innovative products and services that make a real difference in people's daily lives.
We are proud to be an equal opportunities employer with a firm commitment to diversity and inclusion across all areas of our organisation. As a Disability Confident Employer, we actively welcome applications from individuals of all abilities. If you require any support or adjustments during the recruitment process, please do not hesitate to get in touch.
We are also a proud signatory of the Armed Forces Covenant, and we encourage applications from veterans, reservists, and members of the wider armed forces community.
Please note that applicants must have the right to work in the UK at the time of application. Unfortunately, we are unable to provide visa sponsorship for this role.
Operations Manager – Crystal Palace in London employer: Opcare Limited
Contact Detail:
Opcare Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager – Crystal Palace in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about opportunities at Opcare. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission in providing patient-centred services and think of examples from your experience that align with this.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've successfully managed diverse teams in the past and how you can bring that experience to the Ops Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our team at Opcare.
We think you need these skills to ace Operations Manager – Crystal Palace in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your management experience, especially in healthcare, and any relevant achievements that showcase your ability to lead diverse teams.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Operations Manager role. Mention specific examples from your past that demonstrate your organisational and leadership abilities.
Showcase Your Data Skills: Since the role involves evaluating service performance, be sure to mention any experience you have with data analysis and metrics. This will show us that you can identify areas for improvement and implement effective solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the recruitment process!
How to prepare for a job interview at Opcare Limited
✨Know Your Stuff
Make sure you understand the key responsibilities of the Operations Manager role. Familiarise yourself with the healthcare environment, especially around prosthetics and patient care. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your People Skills
Since this role involves managing diverse teams, be ready to share examples of how you've successfully led and motivated staff in the past. Highlight your communication skills and how you've built strong relationships both internally and externally.
✨Data is Your Friend
Brush up on your data analysis skills! Be prepared to discuss how you've used metrics to evaluate service performance and implement improvements. This shows that you can not only manage but also enhance operations effectively.
✨Prepare Questions
Have a few thoughtful questions ready for them. Ask about their strategic goals or how they measure success in patient outcomes. This demonstrates your genuine interest in the role and helps you assess if it's the right fit for you.