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For Companies At a Glance
- Tasks: Support orthotic services by managing appointments, referrals, and patient communications.
- Company: Join AM Healthcare Group, a leader in mobility and accessibility solutions.
- Benefits: Enjoy 35-41 days holiday, competitive salary, and enhanced family leave.
- Why this job: Make a real difference in patients' lives while working in a supportive team.
- Qualifications: Strong communication skills and experience in administration or healthcare preferred.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
We have an opportunity for an Administrator to join our team in Birmingham. This role will be a crucial support to the provision of orthotic services to our patients. Working across two sites – Royal Orthopaedic Hospital (this site is due to be relocated to Kings Norton in April/May 2026) and Birmingham Children’s Hospital; the role holder will help support the end-to-end service delivery requirements for our patients including speedy and accurate responses to referrals, alongside appointment management, order processing and goods management. Close working relationships and excellent communication are the route to success in this role, and our friendly team will welcome you with open arms!
Key Responsibilities
- Act as the first point of contact, greeting and welcoming patients and visitors.
- Make and receive telephone calls, to patients and healthcare professionals.
- Liaising with suppliers/chasing orders.
- Converse with clinicians to identify and resolve patient issues.
- Handling patient files and confidential information.
- Using initiative and logic to answer minor patient enquiries.
- Booking in of goods and ensuring that required items are available for clinic appointments.
- Perform additional administrative tasks as required to support operational requirements.
Skills and Experience
- Excellent organisational and prioritisation skills, with the ability to multitask and work to tight deadlines.
- Strong written and verbal communication skills, including a professional telephone manner and effective people skills.
- High attention to detail and accuracy in all tasks.
- Proficient in Microsoft Office applications, including Excel, Word, and Outlook; computer literate across general systems and willing to learn new in-house systems.
- Able to use own initiative while also being a collaborative and supportive team player.
- Positive, proactive, and helpful attitude at all times.
- Comfortable handling confidential information and adhering to data security protocols.
- Knowledge of order processing and data entry using IT systems.
- Previous experience in a reception role and/or exposure to a healthcare environment.
What we Offer
- Competitive market salary
- Incremental holiday allowance starting at 35 days, increasing to 41 days with length of service (inclusive of bank holidays)
- Death in Service (3x basic salary)
- Refer a Friend incentive scheme
- Enhanced Family Leave/Pay
Why Join Us?
At AM Healthcare Group, we are dedicated to enhancing the lives of individuals who rely on mobility and accessibility solutions. As an international group of companies, we provide innovative products and services that make a real difference in people’s daily lives. We are proud to be an equal opportunities employer with a firm commitment to diversity and inclusion across all areas of our organisation. As a Disability Confident Employer, we actively welcome applications from individuals of all abilities. If you require any support or adjustments during the recruitment process, please do not hesitate to get in touch. We are also a proud signatory of the Armed Forces Covenant, and we encourage applications from veterans, reservists, and members of the wider armed forces community. Please note that applicants must have the right to work in the UK at the time of application. Unfortunately, we are unable to provide visa sponsorship for this role.
Orthotics Administrator – Birmingham employer: Opcare Limited
Contact Detail:
Opcare Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Orthotics Administrator – Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in orthotics or administration. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by practising common questions related to administration and patient care. Think about how your skills match the role and be ready to share examples of your organisational prowess and communication skills.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft Office applications and any relevant software. Being able to demonstrate your proficiency can really set you apart during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and making a difference in patients' lives.
We think you need these skills to ace Orthotics Administrator – Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Orthotics Administrator role. Highlight your relevant experience in administration, especially in healthcare settings, and showcase how your skills align with the key responsibilities mentioned in the job description.
Show Off Your Communication Skills: Since this role involves a lot of interaction with patients and healthcare professionals, emphasise your strong written and verbal communication skills. Use clear and professional language in your application to demonstrate your ability to communicate effectively.
Be Detail-Oriented: Attention to detail is crucial for this position. Make sure your application is free from typos and errors. You might even want to include examples of how you've successfully managed tasks that required high accuracy in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also shows your enthusiasm for joining our friendly team. Plus, it’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at Opcare Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Orthotics Administrator. Familiarise yourself with the key tasks like appointment management and handling patient files. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with patients and healthcare professionals, practice your verbal communication skills. Be ready to discuss how you've effectively communicated in previous roles, especially in a healthcare setting. A friendly and professional telephone manner is key!
✨Highlight Your Organisational Skills
This position requires excellent organisational abilities. Prepare examples of how you've managed multiple tasks or tight deadlines in the past. You could mention specific tools or methods you use to stay organised, which will show that you can handle the demands of the job.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding patient issues. Think of scenarios where you've had to use your initiative to resolve a problem or improve a process. This will showcase your ability to think on your feet and work collaboratively with a team.
