At a Glance
- Tasks: Join a friendly team to support patient services and manage appointments.
- Company: Dynamic healthcare provider committed to diversity and inclusion.
- Benefits: Competitive salary, 35-41 days holiday, and enhanced family leave.
- Other info: Opportunities for career growth and a supportive work environment.
- Why this job: Make a real difference in patient care while developing your admin skills.
- Qualifications: Experience in administration and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for an Administrator to join our team in Wirral. This role will involve working in a small, friendly team to support the end-to-end service delivery requirements for our patients. This includes speedy and accurate response to referral and appointment management, order processing, support of clinicians within the service, administration duties, ensuring accuracy of information and maintenance of department systems and processes.
Key Responsibilities
- Act as the positive first point of contact for all incoming and outgoing communications from Opcare, to patients, interpreters, healthcare professionals and colleagues.
- Process and monitor patient referrals in line with Referral-to-Treatment pathways, close referrals and elevate issues to clinicians and/or management as required.
- Make, change, and monitor appointments in line with priority and KPIs; escalate capacity or breach risks to the appropriate Team Leader / Manager.
- Handle patient and confidential information in line with Data Security policies.
- Ensure compliance with ISO and internal quality systems.
- Identify and elevate issues, propose solutions, and support efficient departmental operations.
- Support the team in delivering a high-quality service to patients.
- Work collaboratively with the wider team to communicate changes and resolve problems.
- Support external clinic administration (e.g. schools) including referrals, queries, and appointments.
- Undertake stores-related administrative tasks including booking goods in/out, processing orders, managing shipping (TNT, Royal Mail, UPS), handling slow-moving stock transfers and processing returns to suppliers.
- Complete weekly stock count processes, ensuring clear labelling and housekeeping of stores areas, and appropriate levels of PPE stock are maintained.
Skills and Experience
- Excellent organisational and prioritisation skills, with the ability to multitask and work to tight deadlines.
- Strong written and verbal communication skills, including a professional telephone manner and effective people skills.
- High attention to detail and accuracy in all tasks.
- Computer literate across general systems and willing to learn new in-house systems.
- Able to use own initiative while also being a collaborative and supportive team player.
- Positive, proactive, and helpful attitude at all times.
- Comfortable handling confidential information and adhering to data security protocols.
- Driving License.
- Experience in a healthcare environment/service.
Qualifications
- Proven track record in administration/warehouse or stores administration.
- Microsoft 365.
- Order processing and data entry using IT systems.
What we Offer:
- Competitive market salary.
- Incremental holiday allowance starting at 35 days, increasing to 41 days with length of service (inclusive of bank holidays).
- Refer a Friend incentive scheme.
- Enhanced Family Leave/Pay.
- Cycle to Work Scheme.
We are proud to be an equal opportunities employer with a firm commitment to diversity and inclusion across all areas of our organisation. As a Disability Confident Employer, we actively welcome applications from individuals of all abilities. If you require any support or adjustments during the recruitment process, please do not hesitate to get in touch. We are also a proud signatory of the Armed Forces Covenant, and we encourage applications from veterans, reservists, and members of the wider armed forces community. Please note that applicants must have the right to work in the UK at the time of application. Unfortunately, we are unable to provide visa sponsorship for this role.
Administrator – Wirral employer: Opcare Limited
At Opcare, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment in Wirral. Our commitment to employee growth is reflected in our generous holiday allowance, enhanced family leave, and a culture that values diversity and inclusion. Join us to be part of a team dedicated to delivering high-quality service to patients while enjoying competitive benefits and opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator – Wirral
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Administrator role in Wirral. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to administration and healthcare. Think about how you can showcase your organisational skills and attention to detail. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Opcare.
We think you need these skills to ace Administrator – Wirral
Some tips for your application 🫡
Show Off Your Organisational Skills:In your application, highlight your organisational and prioritisation skills. We want to see how you can juggle multiple tasks and still keep everything running smoothly, just like we do at StudySmarter!
Be Clear and Concise:When writing your application, make sure to communicate clearly and concisely. We appreciate strong written communication skills, so keep it professional but friendly – just like our team!
Attention to Detail is Key:Don’t forget to showcase your attention to detail! Mention any experiences where accuracy was crucial, as this is super important for the role and something we value highly at StudySmarter.
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our friendly team in Wirral.
How to prepare for a job interview at Opcare Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administrator role and its responsibilities. Familiarise yourself with the key tasks like managing patient referrals and appointment scheduling. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational and prioritisation skills, prepare examples from your past experiences where you've successfully managed multiple tasks under tight deadlines. Be ready to discuss how you keep track of details and ensure accuracy in your work.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and professionally, especially when discussing your experience with handling confidential information. You might even want to role-play common scenarios you could face in the role to boost your confidence.
✨Demonstrate a Team Player Attitude
This job involves working closely with a small team, so it's important to convey your collaborative spirit. Think of examples where you've worked well with others to solve problems or improve processes. Highlighting your positive, proactive attitude will resonate well with the interviewers.
