Administration Manager – Derby

We are seeking an experienced and ambitious Administrator to take the next step in their career as part of our team in Derby. The successful candidate will take on management responsibility for our Administration Team, supporting the provision of the Opcare Orthotics service to patients. This will include the provision of speedy and accurate responses to referrals and appointment management, order processing, management of patient queries or complaints and support to our Clinicians in ensuring clinics are optimised.

Key Responsibilities:

• Responsible for daily line management of all administration staff, and administration practices within the department both fulfilling the role of an Administrator and providing day-to-day leadership.
• Supporting clinical staff by implementing effective processes to ensure success of all patient pathways, including Referral to Treatment (RTT).
• Management of referral and/or workflow pathways for all service users enabling the organisation to achieve RTA/RTT targets and Key Performance Indicators (KPIs).
• Report on and analyse clinical administration performance against Opcare and Contract KPI’s and drive continuous improvement within the department.
• Data inputting of referrals into IT systems and following the triage/screening process to accurately ensure RTA/RTT pathways are met.
• Responsible for working very closely and supporting senior management within the centre, in delivering continuous improvement to the centre and its patients.
• To be the main contact for all departmental administration-related matters.
• To ensure appropriate communication is maintained with patients, carers and professionals by telephone and email.
• Assisting with resolving patient complaints, queries and concerns in a timely manner.
• Ensure daily/weekly/monthly tasks are completed accurately and on time.

Skills and Experience:

• Excellent organisational and prioritisation skills, with the ability to multitask and work to tight deadlines.
• Strong written and verbal communication skills, including a professional telephone manner and effective people skills.
• High attention to detail and accuracy in all tasks.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook; computer literate across general systems and willing to learn new in-house systems.
• Able to use own initiative while also being a collaborative and supportive team player.
• Positive, proactive, and helpful attitude at all times.
• Comfortable handling confidential information and adhering to data security protocols.
• Ambition and drive to help improve the services and processes.
• Sound judgement and the ability to make sound appropriate decisions quickly and effectively in complex situations.
• Previous administration management experience in a healthcare setting.

Qualifications:

• Proven track record in administration.
• Microsoft 365.
• Order processing and data entry using IT systems.

What we Offer:

• Competitive market salary.
• Incremental holiday allowance starting at 35 days, increasing to 41 days with length of service (inclusive of bank holidays).
• Refer a Friend incentive scheme.
• Enhanced Family Leave/Pay.
• Cycle to Work Scheme.

Why Join Us?

At AM Healthcare Group, we are dedicated to enhancing the lives of individuals who rely on mobility and accessibility solutions. As an international group of companies, we provide innovative products and services that make a real difference in people’s daily lives. We are proud to be an equal opportunities employer with a firm commitment to diversity and inclusion across all areas of our organisation. As a Disability Confident Employer, we actively welcome applications from individuals of all abilities. If you require any support or adjustments during the recruitment process, please do not hesitate to get in touch. We are also a proud signatory of the Armed Forces Covenant, and we encourage applications from veterans, reservists, and members of the wider armed forces community.