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For Companies At a Glance
- Tasks: Act as the go-to person for customer inquiries and resolve issues with a smile.
- Company: Join OCU Group, a leader in infrastructure engineering with a dynamic team.
- Benefits: Earn £25,000 with opportunities for growth and development.
- Why this job: Make a real difference by ensuring customer satisfaction every day.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Work in a fast-paced environment with a focus on teamwork and improvement.
The predicted salary is between 25000 - 35000 £ per year.
Overview
OCU Group are experiencing a significant amount of growth throughout 2025.
This has created an exciting opportunity for a Response Coordinator to join our team in Leeds, Seacroft.
The purpose of the role will be to act as the liaison between our company and our current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision.
Offering Salary: £25,000
Please be aware the working hours are: 07:00am – 15:00pm
This position will require the successful candidate to work bank holidays and weekends, including Christmas and New Year.
Duties and Responsibilities
Duties and Responsibilities:
- Customer Interaction: Answer inbound calls/emails and respond to customer inquiries in a professional and courteous manner.
- Customer Interaction: Make outbound calls to customers as required for follow-ups or service updates.
- Issue Resolution: Identify and assess customers\\\’ needs to achieve satisfaction.
- Issue Resolution: Provide accurate, valid, and complete information by using the right methods and tools.
- Issue Resolution: Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Data Management: Record details of customer interactions, comments, and complaints.
- Data Management: Process orders, forms, applications, and requests.
- Team Collaboration: Work closely with team members and other departments to resolve complex issues.
- Team Collaboration: Participate in team meetings and training sessions to improve skills and knowledge.
- Performance Targets: Meet personal/team qualitative and quantitative targets.
- Performance Targets: Strive for continuous improvement and take responsibility for achieving performance targets.
Skill and Experience
Skill and Experience:
- Excellent communication skills, both verbal and written.
- Strong active listening skills and ability to empathise with customers.
- Ability to multi-task, prioritise, and manage time effectively.
- Proficiency in computer applications, including MS Office and CRM software.
- Previous experience in a call centre or customer service role.
- Ability to work under pressure and handle challenging situations calmly and effectively.
Company Information
Company Information:
OCU leads the way in end-to-end infrastructure engineering in the utilities, digital, and energy markets, specialising in safely and efficiently delivering complex client requirements. Our breadth of capabilities and depth of operational capacity, paired with our cutting-edge technology, ensure that we are not just part of the market; we are leading it.
Working directly with many of the country’s leading power, energy transition, water, telecoms and digital clients, we are looking for the very best talent to join our growing team.
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Response Coordinator OCU Group · Leeds Seacroft employer: Opals Group
Contact Detail:
Opals Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Response Coordinator OCU Group · Leeds Seacroft
✨Tip Number 1
Get to know the company! Research OCU Group and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers daily, role-play common scenarios with a friend or family member. This will boost your confidence and help you handle inquiries like a pro.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to keep customer satisfaction at the core of your work.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the OCU Group team.
We think you need these skills to ace Response Coordinator OCU Group · Leeds Seacroft
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service roles. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that demonstrate your skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Response Coordinator role. Mention how your skills align with the job description and why you’re excited about joining OCU Group.
Be Professional Yet Personable: While we appreciate professionalism, don’t be afraid to let your personality shine through. Show us that you can communicate effectively and empathetically, as these are key traits for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Opals Group
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle complaints and inquiries effectively, as this role is all about keeping customer satisfaction at the forefront. Be ready to share examples of how you've resolved issues in the past.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, practice articulating your thoughts clearly. During the interview, demonstrate your active listening skills by responding thoughtfully to questions and engaging with the interviewer. This will show that you can empathise with customers.
✨Familiarise Yourself with OCU Group
Do some research on OCU Group and their services. Understanding their role in the utilities and energy markets will help you tailor your answers and show genuine interest in the company. Mentioning specific projects or values during your interview can set you apart.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to multi-task or manage time effectively under pressure. Prepare concise stories that highlight your skills in issue resolution and teamwork, as these are key aspects of the role.
