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- Tasks: Be the go-to person for customer queries and ensure their satisfaction.
- Company: Join a rapidly growing company that values integrity and inclusion.
- Benefits: Earn £27,500 with flexible hours and a supportive team environment.
- Why this job: Make a real difference by helping customers and resolving their issues.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Work in a dynamic team that values diverse perspectives and personal growth.
The predicted salary is between 25000 - 27500 £ per year.
OCU Group are experiencing a significant amount of growth throughout 2025. This has created an exciting opportunity for a Response Coordinator to join our team in Leeds, Seacroft. The purpose of the role will be to act as the liaison between our company and our current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision.
Offering Salary: £25,000 + 10% shift allowance = £27,500
Please be aware the working hours are: 23:00pm - 07:00am. This position will require the successful candidate to work bank holidays and weekends, including Christmas and New Year.
Duties and Responsibilities:
- Customer Interaction: Answer inbound calls/emails and respond to customer inquiries in a professional and courteous manner. Make outbound calls to customers as required for follow-ups or service updates.
- Issue Resolution: Identify and assess customers' needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right methods and tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Data Management: Record details of customer interactions, comments, and complaints. Process orders, forms, applications, and requests.
- Team Collaboration: Work closely with team members and other departments to resolve complex issues. Participate in team meetings and training sessions to improve skills and knowledge.
- Performance Targets: Meet personal/team qualitative and quantitative targets. Strive for continuous improvement and take responsibility for achieving performance targets.
Skill and Experience:
- Excellent communication skills, both verbal and written.
- Strong active listening skills and ability to empathise with customers.
- Ability to multi-task, prioritise, and manage time effectively.
- Proficiency in computer applications, including MS Office and CRM software.
- Previous experience in a call centre or customer service role.
- Ability to work under pressure and handle challenging situations calmly and effectively.
Driven by values, powered by inclusion. At OCU, our values guide everything we do: integrity, collaboration, respect, innovation and one company united. They shape how we work with our clients, communities, and each other. We believe that inclusion is more than a principle — it’s the foundation of our success. By embracing equity and ensuring that every individual has the opportunity to thrive, we create a workplace where diverse perspectives are valued, and everyone feels they belong. Together, we build stronger teams, deliver better outcomes, and grow in ways that reflect the communities we serve.
If you want to be part of a culture where values matter and inclusion is at the heart of everything we do apply now and help us shape the future together.
If you are invited to progress in the recruitment process, will you require any reasonable adjustments to support you? Please let us know so we can ensure the process is accessible and fair for you. Any information you share will be treated confidentially and will only be used to support you during the recruitment process.
Response Coordinator employer: Opals Group
Contact Detail:
Opals Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Response Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, check out OCU Group's values and mission. This will help you align your answers with what they care about, showing that you're not just a fit for the role, but for the team too.
✨Tip Number 2
Practice your communication skills! As a Response Coordinator, you'll need to be a pro at handling customer inquiries. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to keep customer satisfaction at the core of your decisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining OCU Group and being part of a team that values inclusion and collaboration.
We think you need these skills to ace Response Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Response Coordinator role. Highlight your customer service experience and any relevant skills that match what we're looking for, like communication and problem-solving.
Showcase Your Skills: We want to see your excellent communication skills in action! Use clear and concise language in your application, and don’t forget to mention your ability to handle challenging situations calmly and effectively.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to know what makes you unique. Share your passion for customer service and how you align with our values of integrity and collaboration.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at Opals Group
✨Know the Company Values
Before your interview, take some time to understand OCU Group's values: integrity, collaboration, respect, innovation, and inclusion. Think about how your own values align with theirs and be ready to share examples of how you've demonstrated these in your previous roles.
✨Prepare for Customer Scenarios
As a Response Coordinator, you'll be dealing with customer inquiries and complaints regularly. Prepare for the interview by thinking of specific situations where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
Excellent communication is key for this role. During the interview, practice clear and concise answers. You might even want to do a mock interview with a friend to refine your verbal skills and ensure you can articulate your thoughts effectively under pressure.
✨Highlight Your Teamwork Experience
Since the role involves collaborating with team members and other departments, be prepared to discuss your experience working in teams. Share examples of how you contributed to team success and how you handle conflicts or challenges within a group setting.
