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- Tasks: Be the go-to person for customers, handling queries and ensuring satisfaction.
- Company: Join OCU, a leader in infrastructure engineering for utilities and digital markets.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by enhancing customer experiences and resolving issues.
- Qualifications: Previous customer-facing experience and strong communication skills are essential.
- Other info: Ideal for those passionate about service and looking to grow in a dynamic industry.
The predicted salary is between 28800 - 43200 £ per year.
Customer Liaison Officer
The Customer Liaison Officer acts as the primary point of contact between the organisation and customers/residents, ensuring excellent communication, service, and satisfaction throughout the delivery of services or projects. This role is key to managing expectations, resolving issues, and promoting a positive customer experience.
Duties and Responsibilities:
- Act as the first point of contact for customers, residents, or service users, handling enquiries, feedback, and complaints professionally.
- Coordinate and communicate project or service updates to customers in a timely and accessible manner.
- Arrange and attend customer/resident meetings, site visits, or consultations as required.
- Work closely with project managers, site teams, or service teams to resolve customer issues or concerns quickly.
- Maintain accurate records of all communications, appointments, and issues using CRM or internal systems.
- Prepare and distribute letters, leaflets, newsletters, and other customer information materials.
- Ensure customer satisfaction surveys are conducted, recorded, and analysed to support service improvement.
- Escalate complex issues appropriately and follow up to ensure resolution.
- Support vulnerable customers with additional needs or alternative arrangements when work may impact them.
- Represent the organisation in a courteous and professional manner at all times.
Skills and Experience:
Essential:
- Previous experience in a customer-facing or liaison role
- Excellent verbal and written communication skills
- Confident in dealing with challenging conversations calmly and professionally
- Strong organisational and time-management skills
- Ability to work independently and as part of a team
- Competent in using Microsoft Office and CRM systems
- Driving licence
Desirable:
- Experience in construction, local authority, or utility sectors
- Knowledge of safeguarding or supporting vulnerable individuals
Company Information:
OCU leads the way in end-to-end infrastructure engineering in the utilities, digital, and energy markets, specialising in safely and efficiently delivering complex client requirements. Our breadth of capabilities and depth of operational capacity, paired with our cutting-edge technology, ensure that we are not just part of the market; we are leading it.
Working directly with many of the country’s leading power, energy transition, water, telecoms and digital clients, we are looking for the very best talent to join our growing team.
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Customer Liaison Officer OCU Utilities · Delamere employer: Opals Group
Contact Detail:
Opals Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer OCU Utilities · Delamere
✨Tip Number 1
Familiarise yourself with the utilities sector and the specific challenges it faces. Understanding the industry will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can help you feel more confident when discussing customer concerns or complaints.
✨Tip Number 3
Network with professionals in the utilities and customer service sectors. Attend industry events or join relevant online forums to connect with others who can provide insights and potentially refer you to job openings.
✨Tip Number 4
Research OCU's recent projects and initiatives. Being knowledgeable about their work will not only impress during interviews but also allow you to tailor your responses to align with their values and goals.
We think you need these skills to ace Customer Liaison Officer OCU Utilities · Delamere
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles. Emphasise your communication skills and any previous work in utilities or similar sectors, as this will resonate with the hiring team.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Customer Liaison Officer role. Mention specific examples of how you've successfully managed customer relationships and resolved issues in the past.
Showcase Relevant Skills: Clearly outline your organisational and time-management skills in your application. Provide examples of how you've handled challenging conversations and maintained professionalism under pressure.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep you on the radar of the hiring team.
How to prepare for a job interview at Opals Group
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Customer Liaison Officer. Familiarise yourself with the key duties such as handling enquiries, coordinating updates, and managing customer expectations. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples that highlight your verbal and written communication skills. Think of situations where you successfully resolved issues or handled challenging conversations, as these will showcase your ability to maintain professionalism under pressure.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've dealt with difficult situations in the past. Prepare specific examples where you identified problems, proposed solutions, and followed through to ensure customer satisfaction. This will illustrate your proactive approach and commitment to resolving issues.
✨Familiarise Yourself with the Company
Research OCU and its operations within the utilities sector. Understanding their projects, values, and client base will allow you to tailor your responses and show genuine interest in the company. This knowledge can set you apart from other candidates who may not have done their homework.
