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- Tasks: Handle claims, support the team, and manage client communications.
- Company: Join OCU, a leader in infrastructure engineering for utilities and energy markets.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values innovation and client satisfaction while making a real impact.
- Qualifications: Previous customer service experience and strong IT skills are essential.
- Other info: Training on company systems will be provided; a full UK car licence is required.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an experienced Claims & Insurance Administrator to join our Team based in Levenshulme. You will have responsibility for handling our claims, supporting the team, and ensuring the Group is fully protected from insurable risk. You will serve as primary point of contract for our valued clients, provide support to stakeholders within the business, and work closely with brokers and insurers in managing our claims. You will be delivering an effective claims service within OCU Group in accordance with relevant legislations, policies and internal procedures.
Responsibilities
• Support the Claims & Insurance team with a range of general administrative tasks.
• Opening and logging claims using our bespoke case management systems.
• Managing, investigating, and processing claims in a timely manner.
• Answer and direct phone calls, emails, and other correspondence.
• Conducting initial enquiries and investigations as appropriate with key business stakeholders.
• Ensure a swift response in settlement or dispute of claims.
• Intervention process to support third party motor repairs and hire
• Full compliance with all financial transactions/accounts process.
• Prepare statistical claims data and reports for both internal and external use.
• Answering queries and providing information to Claimants, Insurers, Brokers, and Loss Adjusters as required.
• Collating and organising data.
• Filing of paper and electronic documents.
Skills & Experience
• Previous customer service or office administration experience
• Strong IT skills, including MS Word, Excel, Outlook and Teams.
• Full UK Car Licence
• Enthusiastic individual with a “can do” approach.
• Strong communication skills and good telephone manner.
• Ability to cope under pressure and respond to demands.
• Adaptable to change and willingness to learn.
• Excellent analytical and problem-solving skills.
• Good organisational approach.
• Self-motivation and good use of initiative.
• Ability to work independently and as part of a team.
• Proven track record of handling and defending claims
Desirable Criteria
• Insurance or Legal Experience
• Experience of claims management systems (training on company systems will be provided).
• Some knowledge of GDPR and Data Protection laws.
Company Information:
OCU leads the way in end-to-end infrastructure engineering in the utilities, digital, and energy markets, specialising in safely and efficiently delivering complex client requirements. Our breadth of capabilities and depth of operational capacity, paired with our cutting-edge technology, ensure that we are not just part of the market; we are leading it.
Working directly with many of the country’s leading power, energy transition, water, telecoms and digital clients, we are looking for the very best talent to join our growing team.
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Claims & Insurance Administrator OCU Utilities · Levenshulme employer: Opals Group
Contact Detail:
Opals Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims & Insurance Administrator OCU Utilities · Levenshulme
✨Tip Number 1
Familiarise yourself with the claims management process and relevant legislation. Understanding the legal framework surrounding insurance claims will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the insurance and claims industry. Attend local events or join online forums to connect with others in the field, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Prepare examples of how you've successfully handled challenging situations in previous roles, as this is crucial for a Claims & Insurance Administrator.
✨Tip Number 4
Research OCU Group and their approach to claims management. Tailoring your conversation to reflect their values and practices will show that you are genuinely interested in being part of their team.
We think you need these skills to ace Claims & Insurance Administrator OCU Utilities · Levenshulme
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims management and administration. Emphasise your customer service skills and any previous roles that involved handling claims or working with insurance.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your skills and experiences align with the role, particularly your ability to manage claims and support stakeholders.
Showcase Your IT Skills: Since strong IT skills are essential for this role, mention your proficiency in MS Word, Excel, Outlook, and Teams. Provide examples of how you've used these tools in previous positions to enhance your application.
Highlight Problem-Solving Abilities: In your application, include examples of how you've successfully handled challenges in past roles. This could involve resolving disputes or managing claims under pressure, showcasing your analytical and problem-solving skills.
How to prepare for a job interview at Opals Group
✨Know Your Claims Process
Familiarise yourself with the claims process and relevant legislation before the interview. Being able to discuss how you would handle claims and your understanding of compliance will show that you're prepared and knowledgeable.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with clients, insurers, and brokers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially under pressure.
✨Showcase Your IT Proficiency
Highlight your experience with MS Word, Excel, Outlook, and Teams during the interview. Be ready to discuss how you've used these tools in past roles to manage data and support administrative tasks.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle claims disputes. Think of specific situations where you've successfully navigated challenges and be ready to share those experiences.
