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- Tasks: Lead sales, resident admissions, and admin functions in a rewarding role.
- Company: Join Opal HealthCare, Australia's largest residential aged care provider with over 20,000 team members.
- Benefits: Enjoy flexible work hours, career development programs, and up to $15,000 in scholarships.
- Why this job: Make a meaningful impact while working in a compassionate and supportive environment.
- Qualifications: Strong customer service and sales background; networking skills; ability to manage multiple tasks.
- Other info: Must complete pre-employment medical, police clearance, and NDIS worker’s clearance.
The predicted salary is between 36000 - 60000 £ per year.
Templestowe Grove Care Community, 1 Chivers Road, Templestowe, Victoria, Australia
Rewarding role leading our sales, resident admissions and admin function. Full time Monday to Friday role, located in Templestowe.
At Opal HealthCare, we know that companies don’t succeed, people do. Opal Healthcare is Australia’s largest residential aged care provider, with 138 Care Communities and over 20,000 team members nationwide. Our values of Compassion, Accountability, Respect and Excellence are at the heart of everything we do.
Role requirements and responsibilities:
- Based on-site at Templestowe Grove Care Community
- A strong background in customer service and sales is highly advantageous
- Demonstrated ability to connect with families and residents, understanding their unique needs in aged care and tailoring your approach accordingly
- Strong internal and external networking skills to foster effective relationships
- Ability to efficiently manage multiple tasks and prioritise effectively
- Proficiency in articulating the aged care pathway and clearly conveying the reasons to choose Templestowe Grove
- Intermediate understanding of systems and software is highly desirable
- Proven experience in strategy implementation and delivery, with a focus on meeting and exceeding targets
This role offers an excellent opportunity for a dedicated professional to make a meaningful impact while contributing to the continued success of our community. At Opal HealthCare we are dedicated to our purpose to bring joy to those we care for.
In joining Opal, you will have access to a range of benefits including:
- Work/life balance with flexible work hours – opportunity to work casual or permanent shifts
- Dedicated mentoring & internal/external career development programs to build and accelerate your career - such as Nurse Graduate programs, Emerging Leadership Programs, Senior Leaders programs and more via our very own Opal Healthcare Academy
- Sponsored study & training along with Scholarship opportunities of up to $15,000 for further education & training through local & national University, TAFE & RTO partnerships
- Paid parental leave: 5 weeks for primary carer & 4 weeks for non-primary carer + receive additional 5 weeks of leave upon returning to work after 3 months
- Employee Referral Program – earn up to $5,000 in incentives for inviting your friends to work
- Internal & external training programs
- National secondment opportunities to diversify your experience
- Sector leading training, systems & innovation
Please note all applicants must be willing to complete a pre-employment medical, police clearance and NDIS worker’s clearance.
Customer Support Manager - Templestowe Grove Care Community employer: Opal HealthCare
Contact Detail:
Opal HealthCare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Manager - Templestowe Grove Care Community
✨Tip Number 1
Familiarise yourself with the values of Opal HealthCare, particularly Compassion, Accountability, Respect, and Excellence. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Leverage your existing network to connect with current or former employees of Opal HealthCare. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer service and sales in previous roles. Highlight your ability to connect with families and residents, as this is crucial for the Customer Support Manager position.
✨Tip Number 4
Research the aged care pathway and be ready to articulate it clearly. Understanding the nuances of aged care will not only impress during interviews but also show your commitment to the role and the community you'll be serving.
We think you need these skills to ace Customer Support Manager - Templestowe Grove Care Community
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your relevant experience in customer service and sales, as these are crucial for the Customer Support Manager position.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your ability to connect with families and residents, as well as your networking skills, which are essential for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for aged care and your understanding of the unique needs of residents. Use specific examples from your past experiences to demonstrate how you can contribute to Opal HealthCare's values of compassion, accountability, respect, and excellence.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are vital in a managerial role.
How to prepare for a job interview at Opal HealthCare
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Opal HealthCare's core values: Compassion, Accountability, Respect, and Excellence. Be prepared to discuss how these values resonate with you and how you can embody them in your role as a Customer Support Manager.
✨Showcase Your Customer Service Skills
Given the importance of customer service in this role, think of specific examples from your past experiences where you've successfully connected with families or residents. Highlight your ability to tailor your approach to meet their unique needs in aged care.
✨Demonstrate Networking Abilities
Networking is key in this position. Prepare to discuss how you've built effective relationships in previous roles. Share examples of how you've collaborated with internal teams or external partners to achieve common goals.
✨Prepare for Strategy Discussions
Since the role involves strategy implementation and delivery, be ready to talk about your experience in this area. Think of instances where you've met or exceeded targets and how you plan to bring that same focus to Templestowe Grove Care Community.
