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For Companies At a Glance
- Tasks: Lead the store operations and ensure an exceptional customer experience daily.
- Company: Join a major national retailer in a prestigious department store setting.
- Benefits: Enjoy competitive salary, commission, staff discounts, and profit-sharing bonuses.
- Why this job: Be part of a dynamic team focused on customer satisfaction and sales success.
- Qualifications: Self-motivated, people-focused, and results-driven with strong organisational skills.
- Other info: Opportunity to build relationships and thrive in a challenging retail environment.
The predicted salary is between 28800 - 42000 £ per year.
An exciting opportunity exists to join a major national retailer as a Store Manager in their Concession within a prestigious department store. Our client is seeking a dedicated and customer-focused individual who is passionate about delivering an exceptional purchase experience. If you take pride in creating a welcoming, visually appealing store environment and thrive on ensuring customer satisfaction, we’d love to hear from you!
The Responsibilities
- Overall management of end-to-end operations within the concessions showroom
- Ensuring the showroom always provides an outstanding experience for customers
- Delivering outstanding service to all customers - surpassing their expectations and following up immediately
- Driving sales to meet and exceed your personal sales targets
- Handling customer complaints in sometimes difficult situations
- Managing resources, ensuring the showroom is able to meet customer demand across the working week
- Ensuring the highest standard of showroom and merchandise presentation
- Building the brand within the area by building relationships within the host store
- Building a strong relationship with colleagues and management of local company store
- Communicating and building relationships with your department store floor manager
- Accurately calculating, planning, and estimating products for customer orders
- Constantly looking for ways to continuously improve service for customers, colleagues and the wider business
- Regularly using company technology to input customer order details accurately and to a high standard
- Complying with all Health, Safety and Security requirements
The Package
Competitive salary and commission scheme. Range of benefits including staff discounts, share of profit bonus scheme and more.
The right candidate will be:
- Naturally self-motivated, results driven and able to lead by example
- People-focused
- Confident in their ability and will view 100% of target as the minimum requirement
- Always seeking ways to improve things for both customer and colleagues
- Comfortable in their own company and able to thrive in stand-alone positions
- Able to build strong relationships with colleagues across the business with ease and know where to turn for support
- Seeking to smash sales targets at every turn while ensuring the customer gets the best service when visiting your concession
- Exceptionally well organised with an understanding of how to run an efficient and effective showroom operation
- Capable of good judgement - you don’t shy away from difficult conversations and manage them with charm
- ‘Tech Savvy’ and able to use Store systems to your advantage
- Flexible and keen to do what is best for the showroom, scheduling work effectively so no customer is left behind
Store Manager (Retail) employer: OP
Contact Detail:
OP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager (Retail)
✨Tip Number 1
Familiarise yourself with the latest retail trends and customer service techniques. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to providing an exceptional shopping experience.
✨Tip Number 2
Network with current or former employees of the company. They can provide valuable insights into the company culture and expectations, which can be a great advantage when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples of how you've successfully managed a team or improved customer satisfaction in previous roles. Being able to share these stories will showcase your leadership skills and customer-focused mindset.
✨Tip Number 4
Demonstrate your tech-savviness by researching the store systems used by the company. Showing that you're proactive about learning these tools can set you apart as a candidate who is ready to hit the ground running.
We think you need these skills to ace Store Manager (Retail)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, customer service, and sales. Use specific examples that demonstrate your ability to lead a team and exceed sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and customer satisfaction. Mention how your skills align with the responsibilities of the Store Manager role and express your enthusiasm for creating an exceptional shopping experience.
Highlight Key Skills: In your application, emphasise skills such as leadership, problem-solving, and relationship-building. Provide examples of how you've successfully managed a team or improved customer service in previous roles.
Showcase Your Results: Include quantifiable achievements in your application, such as sales targets met or exceeded, improvements in customer satisfaction scores, or successful initiatives you led. This will help demonstrate your results-driven approach.
How to prepare for a job interview at OP
✨Showcase Your Customer Focus
Emphasise your passion for delivering exceptional customer experiences. Prepare examples of how you've gone above and beyond to meet customer needs in previous roles, as this is crucial for a Store Manager position.
✨Demonstrate Leadership Skills
Be ready to discuss your experience in leading teams and managing operations. Highlight specific instances where you motivated your team to achieve sales targets or improve service quality.
✨Prepare for Situational Questions
Expect questions about handling difficult situations, such as customer complaints or team conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Know the Brand and Its Values
Research the retailer and understand its brand values and customer service philosophy. Be prepared to discuss how your personal values align with theirs and how you can contribute to building the brand within the department store.
