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- Tasks: Create clear and engaging product documentation for Ooni's innovative pizza ovens.
- Company: Join Ooni, a global leader in portable pizza ovens with a fun and inclusive culture.
- Benefits: Enjoy ÂŁ1,000 for Ooni products, 35 days off, and a ÂŁ500 passion fund annually.
- Why this job: Make a real impact by helping customers enjoy their Ooni products from day one.
- Qualifications: Experience in technical writing and excellent communication skills are essential.
- Other info: Be part of a diverse team that values kindness, innovation, and ambition.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Join to apply for the Technical Writer role at Ooni. Since launching the world’s first portable wood‑pellet pizza oven in 2012, Ooni has grown into an award‑winning, multinational company with a product range loved by pizza makers all over the globe. Our mission is to design innovative products that spark joy in our customers, and we’re only just getting started.
We’re now entering an exciting new chapter in Ooni’s journey. As part of our growth strategy, we’re strengthening our core technical capabilities within our product team and that’s where you come in. We’re looking for a customer‑focused Technical Writer to join our product development team in Broxburn, West Lothian. If you find yourself interacting with products and wondering “I have no idea how I am supposed to use this, they should be explaining it better”, then keep reading. This role is all about ensuring all of our product guidance is clear, concise and easy to understand so our customers can get the most out of their products from day 1 of usage.
What you’ll do:
- Live and breathe Ooni products so you can translate complex product features into easy‑to‑understand guidance for our customers.
- Embody our value of rigour, ensuring documentation is delivered to a world‑class level of detail but with maximum accessibility.
- Create content for physical and online technical documentation, including packaging, user manuals, essential guides and FAQs.
- Implement processes and ways of working that expedite and control consistency and quality of Ooni documentation.
- Work with stakeholders across the business—including product development, compliance, legal and marketing teams—to ensure consistency and understanding.
- Ensure all documentation meets relevant legal requirements in each of our markets.
- Ensure consistency in tone, voice, and messaging across all mediums.
- Verify any product claims are robust and sufficiently proven before committing to print.
- Carry out comprehension studies to validate the materials.
- Minimise environmental impact through optimised use of diagrams and symbols and minimal requirement for translations.
- Create technical images using existing 3D models.
What you’ll need to succeed:
- Experience in technical writing such as developing user manuals, online FAQs or other technical documentation.
- Experience managing legislative requirements, such as those found in standards or directives.
- Experience with digital copy and other asset management & control tools.
- Experience interpreting risk assessments and other risk‑management tools.
- Experience in user‑experience copy, drafting clear concise instructions and performing user testing to verify processes.
- Excellent verbal and written communication with a comprehensive grasp of English.
- Ability to plan project deliveries and work to deadlines.
- Ideally a degree or qualification in Engineering.
Why Ooni?
When you join one of our global teams, you’re joining a dedicated group of do‑ers who value Kindness, Passion, Innovation, Ambition and Rigor above all else. We live, work and play by these values and are proud of what we’ve built here. As a member of our team, you will also receive the following:
- ÂŁ1,000 to spend on Ooni products each year, plus 50% discount on any other Ooni products.
- £500 every year to spend on your passion – whatever that may be.
- 35 days of paid time off per year, plus an additional 5‑week sabbatical when you’ve been here for 5 years.
- Access to an employee assistance programme which includes on‑demand coaching.
- Five paid volunteer days per year to support causes you care about.
- Pizza is at the heart of everything we do – you’ll have access to our ovens in every office and we’ll teach you to make pizza like a pro as part of your onboarding experience.
Having a fantastic culture is really important to all of us at Ooni. We work hard to make it diverse and inclusive, and want everyone to have access to the same opportunities.
Technical Writer employer: Ooni
Contact Detail:
Ooni Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Writer
✨Tip Number 1
Get to know Ooni inside out! Familiarise yourself with their products and values. This way, when you chat with them, you can show your passion and understanding of what they do.
✨Tip Number 2
Practice your communication skills! Since the role is all about clear guidance, try explaining complex ideas to friends or family in simple terms. It’ll help you nail those interviews.
✨Tip Number 3
Network like a pro! Connect with current or former Ooni employees on LinkedIn. They might share insights that could give you an edge during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Ooni team.
We think you need these skills to ace Technical Writer
Some tips for your application 🫡
Know Your Audience: Before you start writing, think about who will be reading your application. Tailor your language and examples to show how your experience aligns with what Ooni is looking for in a Technical Writer.
Showcase Your Skills: Make sure to highlight your technical writing experience clearly. Use specific examples of user manuals or documentation you've created that demonstrate your ability to make complex information accessible.
Be Concise and Clear: Just like the role requires, your application should be clear and to the point. Avoid jargon unless it’s relevant, and ensure your writing reflects the clarity you’d bring to Ooni’s documentation.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Ooni!
How to prepare for a job interview at Ooni
✨Know Your Ooni Products
Before the interview, make sure you’re familiar with Ooni’s product range. Dive into their features and think about how you would explain them to someone who has never used them before. This will show your passion for the brand and your ability to translate complex information into simple guidance.
✨Showcase Your Technical Writing Skills
Prepare examples of your previous technical writing work, such as user manuals or FAQs. Be ready to discuss your process for creating clear and concise documentation, and how you ensure it meets legal requirements. This will demonstrate your expertise and attention to detail.
✨Emphasise Collaboration
Ooni values teamwork across various departments. Be prepared to talk about your experience working with different stakeholders, like product development and marketing teams. Share specific examples of how you’ve collaborated to create consistent and effective documentation.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in technical writing, or how they measure the success of their documentation. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
