At a Glance
- Tasks: Lead Ooni's digital platforms, ensuring a seamless customer experience and driving product excellence.
- Company: Join Ooni, a passionate team dedicated to innovation and customer satisfaction.
- Benefits: Enjoy private healthcare, generous discounts, and 35 days of paid time off plus a sabbatical.
- Other info: Be part of a supportive culture that values kindness, ambition, and community involvement.
- Why this job: Make a real impact on customer experiences while working with cutting-edge technology.
- Qualifications: Experience in digital product management and a strong customer focus are essential.
The predicted salary is between 70000 - 90000 £ per year.
As the Digital Product Leader at Ooni, you will own the overarching digital ecosystem that connects how our customers buy, interact with, and receive support from our brand. You will hold complete strategic and operational oversight of all Digital Platforms, serving as the trailblazing leader driving the synergy between our e‑commerce platform, mobile application, and customer experience operations. We are looking for someone who will drive hands‑on product excellence and strategy while collaborating and supporting our talented team of individual product managers covering Shopify, the Ooni App, and Service Experience (CX Tech/Automation). Your ultimate goal is to scale our digital real estate to drive measurable business outcomes around customer lifetime value, retention, satisfaction, and operational efficiency. For the foreseeable future, this role will also function as the Product Manager for our Customer Service tech platforms. We want you to deliver a world‑class, frictionless end‑to‑end customer lifecycle that brings as much joy as a perfectly cooked pizza.
Key Responsibilities:
- Platform Ownership: Act as the lead for all Ooni Digital Platforms, ensuring global scalability, security, and a seamless, premium user experience across all digital touchpoints.
- Team Leadership & Mentorship: Mentor and help us build a high‑performing digital product management organisation across all consumer facing technologies, including ecommerce, app, customer experience and events. Drive accountability, innovation, and user‑centricity across these specialties.
- Roadmap development: Translate high‑level business objectives into a long‑term digital product vision. Align individual platform roadmaps to maximise cross‑functional impact and efficiency.
- Prioritisation: Balance commercial deliverables with architectural health, ensuring all digital initiatives reflect maximum customer value and business viability as well as unlocking new revenue opportunities.
- Collaboration: Work closely with teams across Ooni and our strategic partnerships (eg. external development resources, our outsourced CX partner) to deliver priorities and ensure great customer experiences. You’ll also be responsible for contract negotiations, budget management and vendor relationships across our external partners.
- Unified Customer View: Oversee the technical synchronisation and data flow across our entire digital stack, ensuring seamless integrations between Shopify, the Ooni App, customer service platforms and downstream logistics/tracking tools.
- Data Integrity & Strategy: Partner with the data and analytics teams to ensure clean data pipelines that unlock seamless customer insights and robust commercial reporting.
- AI & Automation Champion: Steer the team in implementing cutting‑edge AI‑powered solutions, chatbots, and intelligent workflows to drastically reduce manual burdens on internal and external team members while speeding up customer resolutions.
- CX Product Management: Develop and deliver the CX specific roadmap including platform management and integration, reporting, and technical support and troubleshooting.
What You’ll Need to Succeed:
- Experience: progressive digital product management experience in an e‑commerce, D2C, or consumer software environment, with proven experience leading and scaling other Product Managers.
- Customer focus: We are particularly keen to hear from applicants with experience in CX product management roles.
- Ecosystem Knowledge: Deep, enterprise‑level familiarity with modern e‑commerce platforms (Shopify), native mobile applications, and CX enablement/CRM environments (e.g., Gladly, Zendesk, Salesforce).
- Technical & Data Literacy: Strong understanding of API integrations, cloud data flows, and automated customer journeys. You are comfortable evaluating technical architecture and partnering closely with Engineering leaders.
- Strategic Influence: Excellent stakeholder management and communication skills, with a proven track record of influencing executive leadership and aligning cross‑functional teams around a shared digital vision.
Why Ooni? When you join one of our global teams, you’re joining a dedicated group of do‑ers who value Kindness, Passion, Innovation, Ambition and Rigor above all else. We live, work and play by these values and are proud of what we’ve built here. As a member of our team, you will also receive the following:
- Work for an employer that cares about your well‑being! We’ve got private healthcare through Bupa as well as access to on‑demand coaching and therapy sessions via BetterHelp.
- £500 to spend on Ooni products each year, plus 50% discount on any other Ooni products.
- £500 every year to spend on your passion – whatever that may be.
- 35 days of paid time off per year, plus an additional 5 week sabbatical when you’ve been here for 5 years.
- Access to an employee assistance programme which includes on demand coaching.
- We believe in giving back to our communities, which is why we offer every team member five paid volunteer days each year to support causes they care about.
Digital Product Leader employer: Ooni
At Ooni, we pride ourselves on fostering a vibrant work culture that champions kindness, passion, and innovation. As a Digital Product Leader, you will not only lead a talented team but also enjoy exceptional benefits such as private healthcare, generous paid time off, and opportunities for personal growth through annual allowances for your passions. Join us in creating a world-class customer experience while being part of a community that values well-being and social responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Product Leader
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Ooni!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Ooni would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Ooni through your school's career services!
We think you need these skills to ace Digital Product Leader
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Digital Product Leader, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Digital Product Leader position at Ooni. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Ooni
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
