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- Tasks: Lead a dynamic team to enhance client engagement and drive growth across Europe.
- Company: Join Ookla, a leader in data-driven solutions for telecommunications.
- Benefits: Enjoy flexible working options and opportunities for professional development.
- Why this job: Be at the forefront of tech innovation while making a real impact on client success.
- Qualifications: 10-20 years in technical account management within telecommunications is essential.
- Other info: Travel across Europe to build strong client relationships and influence strategic decisions.
The predicted salary is between 72000 - 108000 £ per year.
As Director of Client Services, Europe, you will lead and scale a high-performing regional team of Technical Account Managers and Telecom Network Data Scientists, driving excellence in client engagement, retention, and growth across the European market. Based in the UK or Ireland, you will serve as a key partner to senior stakeholders - internally and externally - ensuring our clients achieve measurable value from Ookla’s data-driven solutions.
You are an experienced leader with a strong background in technical sales, telecommunications, and enterprise end to end customer engagement lifecycle. You thrive in fast-paced, evolving environments, and bring a strong mix of strategic thinking, operational rigor, and hands-on leadership.
Key Responsibilities- Lead, coach, and develop the Europe-based Technical Account Management and Telecom Network Data Scientists team, fostering a culture of client-centricity, accountability, and continuous improvement.
- Own the client success strategy for key accounts across Europe, ensuring high retention and customer satisfaction.
- Act as an escalation point for complex technical or business-critical issues, collaborating cross-functionally with Product, Engineering, and Sales.
- Serve as a trusted advisor to senior client stakeholders, including Director and C-level executives, identifying growth opportunities and influencing long-term strategic roadmaps.
- Partner with regional Sales leadership to assess account health, support pre-sales activities, and proactively uncover upsell and cross-sell opportunities.
- Represent client needs and regional insights within Ookla’s product development lifecycle.
- Regularly meet clients onsite or remotely to strengthen partnerships and align on strategic goals.
- Stay current on technology trends, particularly in telecom, broadband, and wireless infrastructure, to deliver informed consultation to clients.
- Visualize and present data insights to highlight value and impact across customer use cases.
- 10–20 years of experience in enterprise-level client engagement lifecycle, technical account management, in the telecommunications sectors (a must).
- Proven success leading regional or international client-facing teams, preferably in EMEA.
- Strong knowledge of mobile networks, RAN/RF, internet, and broadband infrastructure.
- Strategic thinker with demonstrated success supporting enterprise clients and navigating complex B2B engagements.
- Adept in big data storytelling, using insights to drive value realization for clients.
- Exceptional communication and relationship-building skills across diverse stakeholders and geographies.
- Familiarity with Ookla’s product offerings or similar technology-based platforms.
- Ability to travel regularly across Europe to engage with clients.
- Bachelor’s degree required; Master’s, MBA or international business education is a plus.
Director of Client Services (London) employer: Ookla, LLC.
Contact Detail:
Ookla, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Client Services (London)
✨Tip Number 1
Network with professionals in the telecommunications sector, especially those who have experience in client services or technical account management. Attend industry events and webinars to connect with potential colleagues and learn about the latest trends.
✨Tip Number 2
Familiarise yourself with Ookla’s products and services. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in fast-paced environments. Be ready to share specific examples of how you've driven client engagement and retention in previous roles.
✨Tip Number 4
Stay updated on the latest technology trends in telecom and broadband. Being knowledgeable about current developments will allow you to engage in meaningful conversations with stakeholders and showcase your expertise during the interview process.
We think you need these skills to ace Director of Client Services (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical account management and client engagement within the telecommunications sector. Use specific examples that demonstrate your leadership skills and success in managing client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client services and how your background aligns with the role. Mention your strategic thinking and operational rigor, and provide examples of how you've driven client satisfaction and retention in previous roles.
Highlight Relevant Experience: When detailing your work history, focus on your achievements in leading teams and managing complex B2B engagements. Emphasise your familiarity with mobile networks and broadband infrastructure, as well as any experience with data-driven solutions.
Showcase Communication Skills: Since exceptional communication is key for this role, ensure your application reflects your ability to build relationships with diverse stakeholders. Use clear and concise language, and consider including examples of successful collaborations with senior executives.
How to prepare for a job interview at Ookla, LLC.
✨Showcase Your Leadership Experience
As a candidate for the Director of Client Services, it's crucial to highlight your leadership experience. Prepare specific examples of how you've successfully led teams in the past, particularly in technical account management or telecommunications. This will demonstrate your ability to foster a culture of client-centricity and accountability.
✨Understand the Client Engagement Lifecycle
Make sure you have a solid grasp of the enterprise-level client engagement lifecycle. Be ready to discuss strategies you've implemented to enhance client retention and satisfaction. This knowledge will show that you can own the client success strategy effectively.
✨Prepare for Technical Discussions
Given the technical nature of the role, be prepared to engage in discussions about mobile networks, broadband infrastructure, and data insights. Brush up on relevant technology trends and be ready to articulate how these can impact client success and growth opportunities.
✨Demonstrate Strategic Thinking
During the interview, showcase your strategic thinking skills by discussing how you've identified growth opportunities in previous roles. Use examples that illustrate your ability to influence long-term strategic roadmaps and collaborate with senior stakeholders, including C-level executives.
