At a Glance
- Tasks: Manage and optimise the Nexidia speech analytics platform for actionable insights.
- Company: Join Oodle, a dynamic company focused on empowering customers and fostering growth.
- Benefits: Enjoy 25 days holiday, private medical care, and a discretionary bonus scheme.
- Other info: Thrive in a diverse environment with excellent career development opportunities.
- Why this job: Be a key player in enhancing customer experiences through innovative analytics.
- Qualifications: Experience with speech analytics platforms and strong analytical skills required.
The predicted salary is between 37800 - 46200 £ per year.
- Manchester or Oxford
- Manchester or Oxford (Hybrid)
- Discretionary Company Bonus Scheme
- 25 days holiday (rising to 28 after 3 years’ service) plus bank holidays, to take time to recharge and do something you love.
- Private Medical - via vitality, with reward schemes paid for you and your family.
- Health cash plan - via Simply Health for employee's and children claiming money back for dental, optical, etc
- Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future
- Life Assurance - 4 x annual salary - benefit funded by Oodle
- Free breakfast, drinks and fruit in the office – you can help yourself to cereals, fizzy drinks and lots of fruit.
- Employee discounts – discounts you can access anywhere, anytime for all major shops.
- 1 day volunteer day per year– an opportunity to give back to the community each year.
- Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme).
- Paid sick leave – enhanced company sick pay.
- Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers.
Oodle – who are we?
Our mission is to empower our customers by delivering simple experiences, straightforward lending products, and compassionate support, from application to final payment – and beyond.
Upgrading.
Growing a family.
Fresh starts.
Big moves.
Bumps in the road. - we finance cars, but more importantly, we finance people .
Since 2016, we’ve supported tens of thousands of customers on their car buying journey
As an employer, your career is important to us.
We’re committed to creating an environment where you can thrive as yourself.
We celebrate diversity and inclusion, actively working to make sure every team member feels supported on their journey with us.
Our Talent Development team is here to support your growth, providing opportunities for learning, development, and career progression.
The Role
The Speech Analytics & Nexidia Platform Specialist owns theday‑to‑dayconfiguration, optimisation, and governance of the Nexidia speech analytics platform.
They design and test evaluation forms, build andmaintainspeech queries, and ensure the platform deliversaccurate, actionable insights for operational, compliance, andcustomer‑experienceimprovement.
As the senior member of the team, they support the Team Leader with coaching, workflow queries, and capability development.
What you’ll be getting up to
- Nexidia Platform Administration
- Configure, maintain, and optimise Nexidia categories, queries, metadata, and ingestion rules.
- Conduct regular accuracy checks, tuning cycles, and governance reviews.
- Manage user access, permissions, dashboards, and reporting structures.
- Troubleshoot platform issues and liaise with Nexidia/IT for fixes and upgrades.
- Maintainprocedure guides and ensure platform documentation is up to date.
- Speech Query Development & Analytics
- Write, test, and refine speech queries toidentifybehaviours, outcomes, and compliance triggers.
- Analyse call data to uncover trends, anomalies, and root causes.
- Produce clear, actionable insights for operational teams, compliance, and senior stakeholders.
- Support continuous improvement byidentifyingemerging customer themes and agent behaviours.
- Evaluation Form Design & Quality Framework
- Design, build, and test QA evaluation forms within Nexidia or associated QA systems.
- Partner with QA, Compliance, and Operations to ensure forms measure the right behaviours.
- Run UAT cycles, validatescoring logic, and ensure forms are fit for purpose.
- Team Senior Responsibilities
- Act asday‑to‑daysupport for the Team Leader, answering workflow queries and guiding junior analysts.
- Support onboarding of new team members and deliver training on speech analytics tools.
- Represent the team incross‑functionalmeetings and projects.
- Stakeholder Engagement
- Present insights and recommendations to Team Leaders, Managers, and Senior Leadership.
- Collaborate with Operations, CX, Compliance, and Digital teams to ensure speech analytics drives measurable improvement.
- Translate technical findings intobusiness‑ready
- Collaborate with cross-functional teams and partners to resolve and support queries relating to speech analytics.
Skills & Experience Required
- Technical
- Strong working knowledge of Nexidia speech analytics and/or an alternative speech analytics platform (categories, queries, tuning, configuration).
- Experience designing and testing QA evaluation forms.
- Ability to analyse large volumes of call data and extract meaningful insights.
- Understanding of sentiment, non‑talktime, and disposition codes.
- Behavioural
- Confident communicator able to present insights to senior stakeholders.
- Strongproblem‑solvingskills and attention to detail.
- Ability to coach and support junior team members.
- Comfortable working autonomously and managing multiple priorities.
- Experience with NICE, Verint, Call Mineror other analytics platforms.
- Knowledge of contact centre operations, QA frameworks, andcustomer‑experience
- SQL ordata‑manipulationskills (desirable but not essential).
- Capability and Technical interview (1 hour)
Our values are our personal brand and lay the foundation of what we care about the most.
They provide us with guidance, so we can work towards the same goals.
They are our DNA and are kept at the forefront of our Oodler’s mind when making business decisions.
- Embrace being human – empathy and diversity make us stronger.
- Strive for awesome – it’s awesome when we do better every day.
- Everyone’s a builder – we’re in this together and we win as a team.
- Bravely honest – we’re honest with ourselves and everyone else.
- Think customer – they’re at the heart of everything we do.
To find out more about our culture and what happens at Oodle check out our Linked In and Instagram .
Oodle is proud to be an inclusive workplace and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive.
We have several DEI networks which are made up of our ‘Oodlers’ who strive to make positive impacts to our cultures.
We’d love if you could submit your application online, but if you need an alternative method or need reasonable adjustments to take part in the interview process, please email careers@oodlefinance. com.
To find out how we handle your personal data, please refer to our Privacy Policy.
#J-18808-Ljbffr
Speech Analytics & Nexidia Platform Specialist in Oxford employer: Oodle Finance
Oodle is an exceptional employer that prioritises employee well-being and growth, offering a supportive and collaborative work environment in the vibrant city of Manchester. With generous benefits such as a discretionary company bonus scheme, private medical care, and opportunities for professional development, Oodle fosters a culture of inclusivity and teamwork, ensuring every team member feels valued and empowered to thrive in their career. Join us to make a meaningful impact while enjoying a dynamic role that celebrates diversity and encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Speech Analytics & Nexidia Platform Specialist in Oxford
✨Get Involved in Data Science Meetups
Tap into local data science meetups or workshops to connect with fellow enthusiasts and professionals. These events are goldmines for networking, and sometimes even lead directly to job openings at companies like Oodle Finance!
✨Show Off Your Projects
Start building a public portfolio showcasing your data science projects on platforms like GitHub or personal websites. Highlight unique analyses or models you've developed. This not only demonstrates your skills but also gets your name out there for roles like Speech Analytics & Nexidia Platform Specialist at Oodle Finance.
✨Leverage Professional Networks
Join professional bodies related to data science, like the Data Science Society or similar organisations. Getting involved can lead to mentorship opportunities and insider knowledge about full-time positions at companies like Oodle Finance.
✨Apply Directly through Our Website
When you find a suitable opening like Speech Analytics & Nexidia Platform Specialist at Oodle Finance, make sure to apply directly through our website. It gives you an edge and shows you're keen to join our team. Plus, who doesn’t love a direct application? It’s easier than navigating through job boards!
We think you need these skills to ace Speech Analytics & Nexidia Platform Specialist in Oxford
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
Quantify Your Achievements:Employers love numbers! When drafting your CV, highlight your achievements with quantifiable results. For instance, mention how your data analysis led to a certain percentage increase in efficiency or revenue at a previous job or project. These details can really make your application pop!
Craft a Tailored Cover Letter:For a full-time role at Oodle Finance, your cover letter should reflect your passion for data science and your excitement about the specific projects or values of the company. Dive into why you’re a good fit, how your skills align with their needs, and any unique perspectives you can bring to the team.
Stand Out with Relevant Courses and Certifications:Although experience talks, relevant courses or certifications can be your ticket to impressing hiring managers at Oodle Finance. Mention any standout courses you've completed that equipped you with essential skills, such as machine learning certifications or data visualisation courses. This shows your commitment to continuously developing your skills in the field!
How to prepare for a job interview at Oodle Finance
✨Brush Up on Your Statistics
For a data science role, we need to seriously sharpen our statistics skills. Get ready to tackle technical questions on probability distributions, hypothesis testing, and regression analysis. These are often the bread and butter of data science interviews, so don't just skim over them!
✨Showcase Your Projects
Prepare a killer portfolio showcasing your data science projects. We should include details about the datasets used, the tools and techniques applied, and the impact of your findings. If we can walk them through a particularly challenging project or a cool visualisation that had real-world implications, it’ll really make us stand out!
✨Get Comfortable with Python and R
Most data science positions require us to be proficient in programming languages like Python and R. We should practice common libraries like pandas, NumPy, and scikit-learn, and be ready for live coding exercises or algorithm questions. Showing off our coding chops can really impress the interviewers at Oodle Finance!
✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
