Oodle Finance is seeking a Quality Assurance Analyst to independently monitor customer interactions across the business, ensuring regulatory and internal standards are met. You will assess journeys and operational activity, identify risks, provide evidence-based feedback, and support continuous improvement to protect customer outcomes.
You will conduct quality assurance reviews, analyze findings for trends and root causes, and escalate where remediation is required.
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Quality Assurance Analyst – Customer Outcomes & Compliance in Oxford employer: Oodle Finance
Oodle is an exceptional employer that prioritises employee well-being and growth, offering a supportive and collaborative work environment in the vibrant city of Manchester. With generous benefits such as a discretionary company bonus scheme, private medical care, and opportunities for professional development, Oodle fosters a culture of inclusivity and teamwork, ensuring every team member feels valued and empowered to thrive in their career. Join us to make a meaningful impact while enjoying a dynamic role that celebrates diversity and encourages personal and professional growth.
