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- Tasks: Support customers with payment plans and address their queries with empathy.
- Company: A diverse financial services company in Manchester focused on customer care.
- Benefits: Inclusive work culture, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference by helping people in financial distress.
- Qualifications: Strong communication skills and a compassionate approach to customer support.
- Other info: Join a collaborative team dedicated to enhancing customer experiences.
The predicted salary is between 30000 - 42000 £ per year.
A financial services company in Manchester is seeking a Payment Support Agent to enhance customer experience regarding outstanding payments. The ideal candidate will have excellent communication skills and the ability to support customers in financial distress. This role involves setting up payment plans, addressing telephone queries, and providing compassionate support to clients. The company promotes a diverse and inclusive environment, focusing on team collaboration and customer care.
Payment Support Agent — Empathetic Financial Help in Manchester employer: Oodle Finance
Contact Detail:
Oodle Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payment Support Agent — Empathetic Financial Help in Manchester
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your empathetic approach during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows your interest in the role and gives you a chance to learn more about how they support their team and customers. Plus, it’s a great way to demonstrate your proactive attitude!
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows that you’re serious about joining our awesome team!
We think you need these skills to ace Payment Support Agent — Empathetic Financial Help in Manchester
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to connect with customers on a personal level. We want to see how you can provide compassionate support, especially for those in financial distress.
Be Clear and Concise: Use straightforward language and get to the point. We appreciate clarity in communication, so make sure your application reflects that. Avoid jargon and keep it simple!
Tailor Your Experience: Link your past experiences to the role of a Payment Support Agent. We’re looking for specific examples of how you've helped customers or managed payment plans in the past. Make it relevant!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Oodle Finance
✨Show Your Empathy
As a Payment Support Agent, you'll be dealing with customers in financial distress. Make sure to highlight your empathetic communication skills during the interview. Share examples of how you've supported others in tough situations, showing that you can connect with clients on a personal level.
✨Know the Company Values
Research the company's commitment to diversity and inclusion. Be prepared to discuss how you can contribute to this environment. Mention any experiences you have working in diverse teams or how you’ve supported inclusivity in previous roles.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might face as a Payment Support Agent. Prepare responses for common queries about payment plans or handling difficult conversations. Practising these will help you feel more confident and ready to tackle real-life situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how the company measures success in customer support. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
