Marketing And Communications Specialist in Manchester

Our mission is to empower our customers by delivering simple experiences, straightforward lending products, and compassionate support, from application to final payment – and beyond. Since 2016, we’ve supported tens of thousands of customers on their car buying journey. As an employer, your career is important to us. We’re committed to creating an environment where you can thrive as yourself. We celebrate diversity and inclusion, actively working to make sure every team member feels supported on their journey with us. Our Talent Development team is here to support your growth, providing opportunities for learning, development, and career progression.

The Marketing team at Oodle is responsible for developing the Oodle brand and owns the outward facing presentation of Oodle across all channels. We deliver clear, engaging and compliant marketing materials and communications that support good customer outcomes and build trust across both our consumer (B2C) and introducer (B2B) audiences. You’ll work closely with marketing, compliance, legal and commercial teams to ensure all communications (customer‑facing and dealer‑facing) are clear, fair and aligned to FCA regulations and Consumer Duty expectations. This role combines hands‑on marketing delivery with a strong focus on tone of voice, ensuring information is accessible, professional and appropriate for each audience, whether that’s a customer seeking clarity or a dealer partner needing timely, practical information.

Your day‑to‑day work will involve delivering marketing activity while championing clear, compliant communication standards across the business. This will include:

• Support day-to-day marketing activity across B2C and B2B channels, delivering campaigns, content and communications aligned to business objectives.
• Create and manage email marketing campaigns, including e-shots, customer journeys, segmentation and A/B testing to drive engagement and retention.
• Develop and deliver digital acquisition activity across key channels, monitoring performance and identifying opportunities to improve reach, conversion and ROI.
• Produce and maintain marketing materials, including social media content, design assets, presentations and website updates.
• Write, review and refine customer and dealer communications to ensure clarity, consistency, tone of voice and alignment with brand, compliance and Consumer Duty requirements.
• Monitor customer feedback and reviews, identifying insights and trends to enhance communications, campaigns and overall customer experience.
• Collaborate with internal teams, including legal and compliance, to ensure all communications meet regulatory standards and support business needs.
• Analyse campaign performance and present insights and recommendations to stakeholders, championing the voice of the customer across all communications.

About you:

• Experience in a marketing or communications role, ideally within financial services, automotive or another regulated environment.
• Proven ability to deliver multi-channel marketing activity across email, digital, social media, PR, print and web.
• Strong writing, editing and proofreading skills, with a focus on clear, customer-friendly communication.
• Experience using CRM marketing platforms (e.g. Salesforce Marketing Cloud, HubSpot or similar) to build, deliver and optimise campaigns and customer journeys.
• Data-driven mindset, with experience using tools such as Google Analytics and A/B testing to track performance and improve outcomes.
• Strong social media and content creation skills, including planning, scheduling, engagement and performance analysis.
• Ability to use AI tools and platforms to support marketing and communications activity, improve efficiency and help scale day‑to‑day tasks is desirable.
• Comfortable working within compliance and legal frameworks, with high attention to detail and a focus on fair customer outcomes.
• Experience creating visual assets using design tools such as Adobe Creative Suite (e.g. InDesign, Photoshop) and/or Canva.
• Proactive, organised and collaborative, with the ability to manage multiple priorities, work with stakeholders and utilise tools (e.g. CMS, design platforms, AI) to enhance marketing effectiveness.

This role is based in our offices in Manchester. We work flexibly, combining remote working with in‑person collaboration, and typically spend 1-2 days per week together in the office. Occasional travel between our London, Oxford and Manchester offices may be required (with expenses covered when travelling to a non‑contracted location).

Our values are our personal brand and form the foundation of what we care about most. They guide us in working towards shared goals and are part of our DNA, kept front of mind by every Oodler when making business decisions:

• Think customer – they’re at the heart of everything we do.
• Embrace being human – empathy and diversity make us stronger.
• Strive for awesome – it’s awesome when we do better every day.
• Everyone’s a builder – we’re in this together and we win as a team.
• Bravely honest – we’re honest with ourselves and everyone else.

To find out more about our culture and what happens at Oodle check out our LinkedIn. Oodle is proud to be an inclusive workplace, and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks which are made up of our ‘Oodlers’ who strive to make positive impacts to our cultures.

We’d love if you could submit your application online, but if you need an alternative method or need reasonable adjustments to take part in the interview process, please email careers@oodlefinance.com.