At a Glance
- Tasks: Join a vibrant team to provide top-notch customer support and resolve queries.
- Company: Oodle, a compassionate lender empowering customers on their car buying journey.
- Benefits: Enjoy 25 days holiday, private medical care, and enhanced family leave.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Benefits:
- 25 days holiday (rising to 28 after 3 years’ service) plus bank holidays
- Private Medical via Vitality, with reward schemes paid for you and your family
- Health cash plan via Simply Health for employees and children
- Pension – Oodle contributes 5% of your salary
- Life Assurance – 4 x annual salary (funded by Oodle)
- Free breakfast, drinks and fruit in the office
- Employee discounts network
- 1 day volunteer day per year
- Mental health care – 6 free counselling sessions via our EAP
- Paid sick leave – enhanced company sick pay
- Enhanced family leave for primary and secondary caregivers
About Oodle:
Our mission is to empower our customers by delivering simple experiences, straightforward lending products, and compassionate support, from application to final payment – and beyond. We finance cars, but more importantly we finance people. Since 2016, we’ve supported tens of thousands of customers on their car buying journey. As an employer, we’re committed to creating an environment where you can thrive as yourself, celebrating diversity and inclusion.
The Role:
You will be part of a lively and engaging team of Customer Service Associates who put the customer at the heart of everything they do. As the first point of contact, you will help achieve first-call resolution in a fast-paced, multichannel environment, providing a positive and friendly service.
Responsibilities:
- Update customer records and personal or vehicle details
- Answer general queries and provide account updates
- Deal with insurance companies by phone or written correspondence, updating ongoing claims
- Communicate with customers at risk of falling into arrears or at early-stage arrears, finding suitable solutions
- Provide updates on ongoing complaint issues or record new complaints for handlers
- Track customers’ insurance claim progress
- Provide additional support across customer management as required
- Liaise with stakeholders across arrears, complaints, customer support, financial crime, compliance and other departments
- Flag or escalate key risks and compliance issues when they arise
Must Haves:
- Supportive and friendly customer-centric attitude, dedicated to the best outcome
- Excellent verbal and written communication skills
- Prior telephone-based customer service experience
- Experience using Microsoft Office – Teams, Word, Excel
- Demonstrable literacy, numerical skills and adequate typing speed
- Ability to multitask and use a CRM while talking to customers
- Outstanding attention to detail and organisational skills
- Positive team player with a calm demeanor in difficult conversations
- Creative thinker, excited to share new ideas
Nice to Have:
- Experience with customers in early-stage arrears
- Experience with multi-channel communications (web, two-way SMS, live chat)
- Car Finance knowledge (training provided)
- Experience with vulnerable customers
Our Values:
- Embrace being human – empathy and diversity
- Strive for awesome – better every day
- Everyone’s a builder – teamwork
- Bravely honest – honesty with ourselves and others
- Think customer – they’re at the heart of everything we do
EEO Statement:
Oodle is proud to be an inclusive workplace and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks made up of our Oodlers who strive to make positive impacts to our culture.
Customer Service Associate in Manchester employer: Oodle Finance
Oodle is an exceptional employer that prioritises employee well-being and growth, offering a comprehensive benefits package including 25 days of holiday, private medical care, and enhanced family leave. Our vibrant work culture fosters inclusivity and teamwork, ensuring that every Customer Service Associate feels valued and empowered to contribute to our mission of delivering outstanding customer experiences. With opportunities for personal development and a supportive environment, Oodle is the perfect place for those seeking meaningful and rewarding employment in the heart of the automotive finance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Oodle's website and social media. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their customer-centric approach.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, it’s crucial to demonstrate your friendly and supportive attitude. Try role-playing common customer scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 3
Show off your multitasking abilities! During the interview, share examples of how you've successfully managed multiple tasks at once. This will highlight your organisational skills and ability to thrive in a fast-paced environment, just like the one at Oodle.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows your enthusiasm and helps you gauge if Oodle is the right fit for you. Plus, it’s a great way to make a lasting impression!
We think you need these skills to ace Customer Service Associate in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Associate role. Highlight your customer-centric attitude and any relevant experience you have in telephone-based customer service. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills:Since excellent verbal and written communication is a must-have, don’t hold back! Use clear and concise language in your application. We love seeing candidates who can express themselves well, so let your personality shine through!
Demonstrate Attention to Detail:Pay close attention to the details in your application. Double-check for typos or errors, as we value outstanding attention to detail. A polished application shows us that you care about the little things, which is crucial in customer service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it gives you a chance to explore more about Oodle and what we stand for!
How to prepare for a job interview at Oodle Finance
✨Know the Company Inside Out
Before your interview, take some time to research Oodle. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer-Centric Attitude
As a Customer Service Associate, your ability to put customers first is crucial. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate that you embody the supportive and friendly attitude Oodle values.
✨Practice Your Communication Skills
Since excellent verbal and written communication skills are a must-have, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member to get comfortable with answering questions on the spot.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about how you would handle difficult conversations or customer complaints. Being able to demonstrate your problem-solving skills and calm demeanour in challenging situations will set you apart.
