Product Manager in London

Monday – Friday (37.5 hours per week - hybrid)

Benefits

• 25 days holiday (rising to 28 after 3 years' service) plus bank holidays.
• Private Medical – via vitality, with reward schemes paid for you and your family.
• Health cash plan – via Simply Health for employee's and children claiming money back for dental, optical, etc.
• Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future.
• Life Assurance – 4 × annual salary, benefit funded by Oodle.
• Free breakfast, drinks and fruit in the office – you can help yourself to cereals, toast, fizzy drinks and lots of fruit.
• Employee discounts – discounts you can access anywhere, anytime for all major shops.
• 1 day volunteer day per year – an opportunity to give back to the community each year.
• Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme).
• Paid sick leave – enhanced company sick pay.
• Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers.

The Role

Each Product team at Oodle is responsible for delivering reliable, compliant and scalable customer experiences that drive good outcomes for both customers and the business. We work closely with engineers, data scientists, designers and operational teams to build systems that support customers and the colleagues who serve them.

You’ll be part of the Product team within our Customer Management function, focusing on the customer journey from the point of acquisition through to the end of the agreement. In this role, you’ll focus on improving the tools and experiences used by both customers and internal teams, while ensuring our platform and processes remain compliant, efficient and scalable.

You’ll work closely with stakeholders across operations, including customer services, collections and complaints, with regular engagement across the wider business and exposure to senior leadership.

Problem‐Solving Focus

• How can we simplify operational processes and reduce manual work for internal teams?
• What improvements can we make to ensure our platform scales effectively as the business grows?
• How can we improve the reliability and clarity of customer communications in a regulated environment?
• How do we ensure customers in financial difficulty receive fair and consistent outcomes?
• How do we ensure our customer journeys meet evolving regulatory and compliance requirements?

What you’ll be doing

Your day‐to‐day work will involve balancing longer‐term platform improvements with delivering changes required to support regulatory, operational and business needs. This may include:

• Working with the Senior Product Manager to prioritise and deliver improvements to the platform and customer journeys.
• Managing and maintaining a backlog of platform improvements, regulatory requirements and operational enhancements.
• Collaborating with engineering teams to define, refine and deliver changes that improve system reliability, scalability and operational efficiency.
• Working closely with operations, legal and compliance teams to ensure changes meet regulatory requirements and deliver fair outcomes for customers.
• Supporting internal and external audits by providing product context, documentation and evidence of how systems and processes operate.
• Monitoring the performance of delivered changes and identifying opportunities to improve outcomes or simplify processes.
• Supporting the continuous improvement of internal tools and workflows used by customer service, collections and complaints teams.

About you

• At least 2 years product management experience (or equivalent); ideally you have worked in a startup or scale‐up environment, with experience in finance or the automotive industry.
• Experience running agile product teams: you know your stand‐ups from your retros and how to deliver results.
• Ruthless prioritisation skills: you know how to decide what to do next and aren’t afraid to make tough decisions.
• Strong communication skills: you can clearly communicate with a range of audiences, from engineers and operational teams through to senior stakeholders.
• Problem‐solving and analytical skills: you can quickly understand new problems, identify key drivers behind specific outcomes and can find a simple path through complexity. You are data‐driven and understand the importance of our key metrics to our team’s success.
• Interpersonal skills: you are humble, you quickly build trust and personal relationships within and outside your team. You know when to seek consensus or escalate a decision depending on a situation.

Location and Travel

This role is based in our offices in London or Manchester. We work flexibly, combining remote working with in‐person collaboration, and typically spend at least a couple of days a week together in the office. Occasional travel between our London and Manchester offices will be required (with expenses covered when travelling to a non‐contracted location).

Interview Process

• Face to Face Interview (1 hour)
• Final Interview (45 mins)

Our Values

• Embrace being human – empathy and diversity make us stronger.
• Strive for awesome – it’s awesome when we do better every day.
• Everyone’s a builder – we’re in this together and we win as a team.
• Bravely honest – we’re honest with ourselves and everyone else.
• Think customer – they’re at the heart of everything we do.

As set forth in Oodle Finance's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.