At a Glance
- Tasks: Support customers with outstanding payments and find suitable payment solutions.
- Company: Oodle Car Finance, a dynamic and inclusive workplace.
- Benefits: Competitive salary, 25 days holiday, private medical, and employee discounts.
- Other info: Hybrid working after training, with strong support for your development.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Excellent communication skills and a passion for helping others.
The predicted salary is between 27500 - 30000 £ per year.
Manchester – City Tower
£27,500 - £30,000
Discretionary Company Bonus Scheme
Start Date - October 2026
Monday – Friday (37.5 hours per week - hybrid)
Our perks:
- 25 days holiday (rising to 28 after 3 years’ service) plus bank holidays
- Private Medical - via vitality, with reward schemes paid for you and your family
- Health cash plan - via Simply Health for employees and children claiming money back for dental, optical, etc.
- Pension – Oodle will contribute 5% of your salary into your pension pot
- Life Assurance - 4 x annual salary - benefit funded by Oodle
- Free breakfast, drinks and fruit in the office
- Employee discounts for all major shops
- 1 day volunteer day per year
- Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme)
- Paid sick leave – enhanced company sick pay
- Enhanced family leave for primary and secondary caregivers
About Oodle:
Our mission is to empower our customers by delivering simple experiences, straightforward lending products, and compassionate support, from application to final payment – and beyond. We finance cars, but more importantly, we finance people. Since 2016, we’ve supported tens of thousands of customers on their car buying journey.
As an employer, your career is important to us. We’re committed to creating an environment where you can thrive as yourself. We celebrate diversity and inclusion, actively working to make sure every team member feels supported on their journey with us. Our Talent Development team is here to support your growth, providing opportunities for learning, development, and career progression.
The Role:
Collections Agent at Oodle Car Finance. The Payment Support Team (Collections Team) at Oodle Car Finance are on a mission to deliver a great customer experience. In this role, you will support our customers who have outstanding payments to manage any missed payments. You will have exceptional communication and empathy skills and be able to build relationships with our customers to support them with the right outcome.
If you are passionate, driven and committed to providing a first-class customer experience, we’d love to hear from you.
What you’ll be getting up to:
- Dealing with telephone queries from customers experiencing financial difficulties (Inbound and Outbound)
- Having great conversations with customers to find suitable payment solutions for any missed payments
- Setting up payment plans and working with other specialist teams to support the customer
- Displaying compassion and understanding towards customers in vulnerable circumstances
- Recording conversations and administrative actions within the relevant systems
- Reviewing processes which could be automated or enhanced to improve the customer and business experience
- Identifying and raising any risks with your line manager
The role will be a great fit if:
- Excellent communication and listening skills, both verbal and written
- Strong knowledge of understanding ways to support our customers
- A desire to support our customers to improve their financial health
- Ability to proactively manage and prioritise work in line with KPIs
We are a friendly team looking for someone who will roll their sleeves up and do what it takes to make Oodle a key player in the used-car industry. We place a strong emphasis on training and ensuring our new starters are set up for success from day one. For this reason, all training and Academy activities will take place in the office, allowing you to benefit from face-to-face support and collaboration with the team. After successfully passing your probation, you'll move to our hybrid working arrangement, spending 2 days a week in the office and the rest working from home.
Hiring Process:
- Initial screening (15 mins)
- Capability and values interview (45 mins)
Our Values:
- Embrace being human – empathy and diversity make us stronger
- Strive for awesome – it’s awesome when we do better every day
- Everyone’s a builder – we’re in this together and we win as a team
- Bravely honest – we’re honest with ourselves and everyone else
- Think customer – they’re at the heart of everything we do
Oodle is proud to be an inclusive workplace and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks made up of our ‘Oodlers’ who strive to make positive impacts to our cultures.
We’d love if you could submit your application online, but if you need an alternative method or need reasonable adjustments to take part in the interview process, please email careers@oodlefinance.com.
Collections Agent in Manchester employer: Oodle Finance
Oodle Car Finance is an exceptional employer located in the vibrant City Tower of Manchester, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With generous benefits such as 25 days holiday, private medical care, and a strong commitment to professional development, Oodle empowers its employees to thrive both personally and professionally while making a meaningful impact in the lives of their customers.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Agent in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oodle Finance. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oodle Finance before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Collections Agent in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oodle Finance:Your cover letter is your chance to shine! Tell us why you want to work at Oodle Finance specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oodle Finance!
How to prepare for a job interview at Oodle Finance
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
