Product Manager - FinTech Platform & Customer Journeys

Requirements

• At least 2 years product management experience (or equivalent): this isn’t your first product job and you’re keen to grow by learning from an experienced team. Ideally have worked in a startup or scale up environment, with experience in finance or the automotive industry.
• Experience running agile product teams: you know your stand ups from your retros and how to deliver results.
• Ruthless prioritisation skills: you know how to decide what to do next and aren’t afraid to make tough decisions. You understand trade-offs between competing priorities and understand how to strategically and tactically manage a backlog to get the most out of your team.
• Strong communication skills: you can clearly communicate with a range of audiences, from engineers and operational teams through to senior stakeholders.
• Problem solving and analytical skills: you can quickly understand new problems, identify key drivers behind specific outcomes and can find a simple path through complexity. You are data-driven and understand the importance of our key metrics to our team’s success.
• Interpersonal skills: you are humble, you quickly build trust and personal relationships within and outside your team. You know when to seek consensus or escalate a decision depending on a situation.

What the job involves

• Monday – Friday (37.5 hours per week - hybrid).
• Each Product team at Oodle is responsible for delivering reliable, compliant and scalable customer experiences that drive good outcomes for both customers and the business.
• We work closely with engineers, data scientists, designers and operational teams to build systems that support customers and the colleagues who serve them.
• You’ll be part of the Product team within our Customer Management function, focusing on the customer journey from the point of acquisition through to the end of the agreement.
• In this role, you’ll focus on improving the tools and experiences used by both customers and internal teams, while ensuring our platform and processes remain compliant, efficient and scalable.
• You’ll work closely with stakeholders across operations, including customer services, collections and complaints, with regular engagement across the wider business and exposure to senior leadership.
• Your day-to-day work will involve balancing longer-term platform improvements with delivering changes required to support regulatory, operational and business needs.

This may include:

• Working with the Senior Product Manager to prioritise and deliver improvements to the platform and customer journeys.
• Managing and maintaining a backlog of platform improvements, regulatory requirements and operational enhancements.
• Collaborating with engineering teams to define, refine and deliver changes that improve system reliability, scalability and operational efficiency.
• Working closely with operations, legal and compliance teams to ensure changes meet regulatory requirements and deliver fair outcomes for customers.
• Supporting internal and external audits by providing product context, documentation and evidence of how systems and processes operate.
• Monitoring the performance of delivered changes and identifying opportunities to improve outcomes or simplify processes.
• Supporting the continuous improvement of internal tools and workflows used by customer service, collections and complaints teams.

As a team we solve problems like:

• How can we simplify operational processes and reduce manual work for internal teams?
• What improvements can we make to ensure our platform scales effectively as the business grows?
• How can we improve the reliability and clarity of customer communications in a regulated environment?
• How do we ensure customers in financial difficulty receive fair and consistent outcomes?
• How do we ensure our customer journeys meet evolving regulatory and compliance requirements?