Product Manager

London / Manchester

Discretionary Company Bonus Scheme

Monday – Friday (37.5 hours per week - hybrid)

Our perks:

• 25 days holiday (rising to 28 after 3 years' service) plus bank holidays.
• Private Medical - via Vitality, with reward schemes paid for you and your family.
• Health cash plan - via Simply Health for employees and children claiming money back for dental, optical, etc.
• Pension – Oodle will contribute 5% of your salary into your pension pot.
• Life Assurance - 4 x annual salary, benefit funded by Oodle.
• Free breakfast, drinks and fruit in the office.
• Employee discounts for all major shops.
• 1 day volunteer day per year.
• Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme).
• Paid sick leave – enhanced company sick pay.
• Enhanced family leave for primary and secondary caregivers.

Oodle – who are we:

Our mission is to empower our customers by delivering simple experiences, straightforward lending products, and compassionate support, from application to final payment – and beyond. We finance cars, but more importantly, we finance people. Since 2016, we've supported tens of thousands of customers on their car buying journey.

Contact Centre Product Manager – The Role:

We’re looking for a Contact Centre Product Manager to take ownership of Connex, our customer contact platform that underpins every customer interaction. This role will ensure that our agents have the right tools to support our customers effectively, efficiently and in line with FCA regulations.

Company Product Team Responsibilities:

Each Product team at Oodle is responsible for delivering reliable, compliant and scalable customer experiences that drive good outcomes for both customers and the business. You’ll be part of the Product team within our Customer Management function, focusing on the customer journey from the point of acquisition through to the end of the agreement.

Problem Areas We Solve:

• Simplifying operational processes and reducing manual work for internal teams.
• Ensuring our platform scales effectively as the business grows.
• Improving the reliability and clarity of customer communications in a regulated environment.
• Ensuring customers in financial difficulty receive fair and consistent outcomes.
• Meeting evolving regulatory and compliance requirements.

What You'll Be Doing:

• Working with the Senior Product Manager to prioritise and deliver improvements to the platform and customer journeys.
• Managing and maintaining a backlog of platform improvements, regulatory requirements and operational enhancements.
• Collaborating with engineering teams to define, refine and deliver changes that improve system reliability, scalability and operational efficiency.
• Working closely with operations, legal and compliance teams to ensure changes meet regulatory requirements.
• Supporting internal and external audits by providing product context, documentation and evidence of how systems and processes operate.
• Monitoring the performance of delivered changes and identifying opportunities to improve outcomes or simplify processes.
• Supporting the continuous improvement of internal tools and workflows used by customer service, collections and complaints teams.

About You:

• At least 2 years product management experience (or equivalent).
• Experience in a startup or scale-up environment, ideally in finance or the automotive industry.
• Experience running agile product teams.
• Ruthless prioritisation skills.
• Strong communication skills.
• Problem-solving and analytical skills.
• Interpersonal skills.

This role is based in our offices in London or Manchester. We work flexibly, combining remote working with in-person collaboration.

Hiring Process:

• Preliminary Interview (30 mins)
• Face to Face Interview (1 hour)
• Final Interview (45 mins)

Our Values:

• Embrace being human – empathy and diversity make us stronger.
• Strive for awesome – it’s awesome when we do better every day.
• Everyone's a builder – we’re in this together and we win as a team.
• Bravely honest – we’re honest with ourselves and everyone else.
• Think customer – they’re at the heart of everything we do.

Oodle is proud to be an inclusive workplace, and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive.