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- Tasks: Join us as a Payout Advisor, verifying loan documentation and ensuring smooth customer journeys.
- Company: Oodles is a dynamic finance company focused on delivering exceptional service to our partners.
- Benefits: Enjoy hybrid working, 25 days holiday, free healthcare, and a pension plan.
- Why this job: Be part of a supportive team that values empathy, growth, and customer focus.
- Qualifications: A finance background is preferred, but potential and a willingness to learn are key.
- Other info: Work in a fast-paced environment with flexible shifts and a strong team culture.
The predicted salary is between 20833 - 23333 £ per year.
Payout Advisor
Manchester
£25,000 – £28,000 p.a. DOE plus yearly bonus
Weekly shift patterns – Monday to Friday 9am to 5.30pm / 10am to 6.30pm and 11.30pm to 8pm (37.5 hours per week)
Weekend shifts are Saturday 10-6pm and Sunday 10-4pm – you’ll work 1 in every 3 weekends
Hybrid working – 3 days in the office 2 at home
Our perks
25 days holiday increasing to 28 after 3 years of service, plus bank holidays, to take time to recharge and do something you love.
Hybrid working – you’ll be able to split your time between working in the office and at home.
Healthcare plan – free healthcare via Vitality for you and your family. You’ll receive money back on health appointments e.g. dental, optical and more.
Pension – !
The Role
If you are passionate, driven and committed to providing a first-class customer experience then we’d love to hear from you!
We’re looking for a Payout Advisor with a finance background to join a team of talented and social professionals. You will be supporting the Payout function of the loan process and ensuring a smooth journey for our customers.
The Payout team is a crucial part of Oodles Loan Processing department. We deliver a thorough and efficient service to our Dealer and Broker partners via effective teamwork with other operational departments.
The role will cover the following but is not limited to:
Your day-to-day work will be a mix of verifying documentation and managing workflow, which may include :
- Checking and verifying all loan documentation received from customers is present, accurate, genuine and matches the details stored on the systems.
- Ensuring all required AML, KYC, Fraud, and car checks are satisfied prior to pay out.
- Prioritising daily payout workflow based on customer and business requirements.
- Liaising with customers on the phone and via email where necessary and effectively deal with any potentially sensitive financial issues.
The role will be a great fit if you have :
- Knowledge of : Data Protection Act, Money Laundering Regulations, Credit Risk Policy.
- The ability to follow procedures and work within a regulated environment.
- The ability to ensure appropriate authorities and escalations are adhered to through processes.
- Good written and verbal communication skills.
- Excellent attention to detail.
- Good organisation skills and the ability to prioritise and remain calm under pressure.
- Good initiative, logical thinker, skilled at problem solving, curious and inquisitive.
- Strong team player who has a hunger to learn and evolve.
- Ability work well under pressure in a fast-paced environment
Nice to have :
- Experience working within the finance industry preferable
- Prior experience in document verification
Experience is one thing, but potential is far more important so, even if you lack some of the skills listed, we still really want to hear from you.
Hiring Process
- Initial screening (30 mins)
- Capability, technical and values interview (1 hour)
Our Values
- Embrace being human – empathy and diversity make us stronger
- Strive for awesome – it’s awesome when we do better every day
- Everyone’s a builder – we’re in this together and we win as a team
- Bravely honest – we’re honest with ourselves and everyone else
- Think customer – they’re at the heart of everything we do
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Payout Advisor employer: Oodle Car Finance
Contact Detail:
Oodle Car Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payout Advisor
✨Tip Number 1
Familiarise yourself with the key regulations mentioned in the job description, such as the Data Protection Act and Money Laundering Regulations. This knowledge will not only help you during the interview but also demonstrate your commitment to working within a regulated environment.
✨Tip Number 2
Prepare examples of how you've successfully managed workflow and prioritised tasks in previous roles. Being able to articulate your organisational skills and ability to remain calm under pressure will be crucial in showcasing your fit for the Payout Advisor position.
✨Tip Number 3
Practice your communication skills, especially in handling sensitive financial issues. Role-playing scenarios where you need to liaise with customers can help you feel more confident and prepared for the types of interactions you'll have in this role.
✨Tip Number 4
Research our company values and think about how they align with your own. Be ready to discuss how you embody these values in your work, as cultural fit is just as important as technical skills when it comes to landing the job with us.
We think you need these skills to ace Payout Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in finance and customer service. Emphasise skills like attention to detail, problem-solving, and communication, as these are crucial for the Payout Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific experiences that demonstrate your ability to handle sensitive financial issues and work under pressure.
Highlight Relevant Knowledge: In your application, mention your understanding of regulations such as the Data Protection Act and Money Laundering Regulations. This shows you are prepared to work within a regulated environment.
Showcase Teamwork Skills: Since the role involves working closely with others, include examples of how you've successfully collaborated in a team setting. Highlight your eagerness to learn and evolve within a team.
How to prepare for a job interview at Oodle Car Finance
✨Understand the Role
Make sure you have a clear understanding of what a Payout Advisor does. Familiarise yourself with the loan process, documentation verification, and the importance of AML and KYC checks. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Communication Skills
Since the role involves liaising with customers, it's crucial to highlight your verbal and written communication skills. Prepare examples of how you've effectively dealt with sensitive issues in the past, as this will show your ability to handle customer interactions professionally.
✨Demonstrate Attention to Detail
The Payout Advisor position requires excellent attention to detail. Be ready to discuss situations where your meticulousness made a difference, especially in a regulated environment. This will reassure the interviewers that you can manage the accuracy required in this role.
✨Align with Company Values
Familiarise yourself with the company's values and be prepared to discuss how you embody them. For instance, think of examples that showcase your empathy, teamwork, and customer-centric approach. This alignment can set you apart from other candidates.
