Oodle Car Finance is seeking a Senior Complaints Operations Manager based in Manchester. In this role, you will lead and oversee the entire complaints lifecycle, ensuring compliance with FCA regulations and delivering high-quality service outcomes.
The ideal candidate will have substantial operational leadership experience within a regulated motor finance setting, possess strong stakeholder management skills, and demonstrate a customer-focused mindset. This hybrid position demands both strategic oversight and practical engagement in enhancing the complaints process.
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