At a Glance
- Tasks: Support dealers and brokers, guiding applications and resolving queries for a smooth experience.
- Company: Dynamic company focused on outstanding service and collaboration.
- Benefits: Competitive salary, training opportunities, and a supportive team environment.
- Other info: Flexible working hours with one weekend shift per month.
- Why this job: Join a fast-paced role where you can build relationships and make a real impact.
- Qualifications: Strong communication skills and a proactive, solutions-focused mindset.
The predicted salary is between 25000 - 32000 £ per year.
Requirements
- Strong communication skills, both verbal and written
- A proactive, solutions-focused approach to problem-solving
- Excellent organisational skills with the ability to manage multiple tasks
- High attention to detail and accuracy
- A team player who enjoys working collaboratively
- A commitment to providing outstanding service to both internal and external stakeholders
What the job involves
- In this role, you’ll be a key point of contact for our dealers and brokers, helping to guide applications through the process, resolve queries, and ensure a smooth and efficient experience from start to finish.
- This is a fast-paced and varied position, ideal for someone who enjoys building relationships, working collaboratively, and delivering excellent service.
- Monday to Friday, with one weekend per month on a rota basis (Saturday 10:00–18:00 and Sunday 10:00–16:00).
- Take ownership of applications from submission through to payout, ensuring all required documentation is complete and processed efficiently.
- Act as a key contact for dealers and brokers, providing clear, timely updates on application progress, approvals, and declines.
- Deliver excellent customer service by handling inbound queries via phone, email, and internal systems.
- Support dealers and brokers throughout the application journey, resolving queries and overcoming challenges.
- Identify and elevate application issues, working collaboratively with underwriting teams to drive positive outcomes.
- Manage e-signature and proof of income requests, providing guidance to ensure a smooth customer experience.
- Proactively monitor sales queues and inboxes, ensuring all actions are completed accurately and within service level agreements.
- Work closely with Account Managers and internal teams to prioritise urgent deals, chase outstanding information, and ensure seamless deal progression or unwinds.
Partner Support Agent in Manchester employer: Oodle Car Finance
As a Partner Support Agent, you will thrive in a dynamic and collaborative work environment that prioritises outstanding service and employee development. Our company fosters a culture of teamwork and continuous learning, offering regular training opportunities to enhance your skills while ensuring a supportive atmosphere where your contributions are valued. Located in a vibrant area, we provide a balanced work-life schedule with the flexibility of remote work options, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Support Agent in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oodle Car Finance. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oodle Car Finance before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Partner Support Agent in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oodle Car Finance:Your cover letter is your chance to shine! Tell us why you want to work at Oodle Car Finance specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oodle Car Finance!
How to prepare for a job interview at Oodle Car Finance
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
