Collections Agent PART TIME in Manchester

You must be available to work a minimum of 3 shifts per week.

25 days holiday (rising to 28 after 3 years’ service) plus bank holidays, to take time to recharge and do something you love.

Private Medical - via vitality, with reward schemes paid for you and your family.

Health cash plan - via Simply Health for employees and children claiming money back for dental, optical, etc.

Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future.

Free breakfast, drinks and fruit in the office – you can help yourself to cereals, toast, fizzy drinks and lots of fruit.

Employee discounts – discounts you can access anywhere, anytime for all major shops.

1 day volunteer day per year – an opportunity to give back to the community each year.

Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme).

Paid sick leave – enhanced company sick pay.

Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers.

The Payment Support Team (Collections Team) at Oodle Car Finance are on a mission to deliver a great customer experience. In this role you will support our customers who have outstanding payments to support them to take steps to manage any missed payments. You will have exceptional communication and empathy skills and be able to build relationships with our customers to support them with the right outcome.

If you are passionate, driven and committed to providing a first-class customer experience, we’d love to hear from you.

What you’ll be getting up to:

• Dealing with telephone queries from customers who are experiencing financial difficulties (Inbound and Outbound)
• Having great conversations with customers to find suitable payment solutions for any missed payments
• Setting up payment plans and working with other specialist teams to support the customer
• Displaying compassion and understanding towards customers in vulnerable circumstances
• Recording conversations and administrative actions within the relevant systems
• Reviewing processes which could be automated or enhanced to improve the customer and business experience
• Identify and raise any risks with your line manager

The role will be a great fit if:

• Excellent communication and listening skills, both verbal and written to effectively interact with our customers
• Strong knowledge of understanding ways to support our customers
• A desire to support our customers to improve their financial health
• Ability to proactively manage and prioritise work in line with KPIs.

We are a friendly team who are looking for someone who will roll their sleeves up and do what it takes to make Oodle a key player in the used-car industry.

Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance, so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodler’s mind when making business decisions.

• Embrace being human – empathy and diversity make us stronger
• Strive for awesome – it’s awesome when we do better every day
• Everyone’s a builder – we’re in this together and we win as a team
• Bravely honest – we’re honest with ourselves and everyone else
• Think customer – they’re at the heart of everything we do

Oodle is proud to be an inclusive workplace and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive.

We’d love if you could submit your application online, but if you need an alternative method or need reasonable adjustments to take part in the interview process, please email careers@oodlefinance.com.