At a Glance
- Tasks: Lead product management for a FinTech platform, enhancing customer journeys and operational efficiency.
- Company: Join a dynamic startup focused on transforming financial experiences.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Engage with senior leadership and drive meaningful change in customer experiences.
- Why this job: Make a real impact in the FinTech space while collaborating with talented teams.
- Qualifications: 2+ years in product management, strong communication, and problem-solving skills.
The predicted salary is between 50000 - 60000 £ per year.
Requirements
- At least 2 years product management experience (or equivalent): this isn’t your first product job and you’re keen to grow by learning from an experienced team.
- Ideally have worked in a startup or scale up environment, with experience in finance or the automotive industry.
- Experience running agile product teams: you know your stand ups from your retros and how to deliver results.
- Ruthless prioritisation skills: you know how to decide what to do next and aren’t afraid to make tough decisions. You understand trade-offs between competing priorities and understand how to strategically and tactically manage a backlog to get the most out of your team.
- Strong communication skills: you can clearly communicate with a range of audiences, from engineers and operational teams through to senior stakeholders.
- Problem solving and analytical skills: you can quickly understand new problems, identify key drivers behind specific outcomes and can find a simple path through complexity. You are data-driven and understand the importance of our key metrics to our team’s success.
- Interpersonal skills: you are humble, you quickly build trust and personal relationships within and outside your team. You know when to seek consensus or escalate a decision depending on a situation.
What the job involves
- Monday – Friday (37.5 hours per week - hybrid).
- Each Product team at Oodle is responsible for delivering reliable, compliant and scalable customer experiences that drive good outcomes for both customers and the business.
- We work closely with engineers, data scientists, designers and operational teams to build systems that support customers and the colleagues who serve them.
- You’ll be part of the Product team within our Customer Management function, focusing on the customer journey from the point of acquisition through to the end of the agreement.
- In this role, you’ll focus on improving the tools and experiences used by both customers and internal teams, while ensuring our platform and processes remain compliant, efficient and scalable.
- You’ll work closely with stakeholders across operations, including customer services, collections and complaints, with regular engagement across the wider business and exposure to senior leadership.
- Your day-to-day work will involve balancing longer-term platform improvements with delivering changes required to support regulatory, operational and business needs.
- This may include:
- Working with the Senior Product Manager to prioritise and deliver improvements to the platform and customer journeys.
- Managing and maintaining a backlog of platform improvements, regulatory requirements and operational enhancements.
- Collaborating with engineering teams to define, refine and deliver changes that improve system reliability, scalability and operational efficiency.
- Working closely with operations, legal and compliance teams to ensure changes meet regulatory requirements and deliver fair outcomes for customers.
- Supporting internal and external audits by providing product context, documentation and evidence of how systems and processes operate.
- Monitoring the performance of delivered changes and identifying opportunities to improve outcomes or simplify processes.
- Supporting the continuous improvement of internal tools and workflows used by customer service, collections and complaints teams.
As a team we solve problems like:
- How can we simplify operational processes and reduce manual work for internal teams?
- What improvements can we make to ensure our platform scales effectively as the business grows?
- How can we improve the reliability and clarity of customer communications in a regulated environment?
- How do we ensure customers in financial difficulty receive fair and consistent outcomes?
- How do we ensure our customer journeys meet evolving regulatory and compliance requirements?
Product Manager - FinTech Platform & Customer Journeys in London employer: Oodle Car Finance
At Oodle, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our hybrid working model allows for flexibility while our commitment to employee growth ensures you will learn from experienced professionals in the FinTech space. With a focus on delivering impactful customer journeys, you'll have the opportunity to make meaningful contributions in a supportive environment that values your insights and prioritises your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager - FinTech Platform & Customer Journeys in London
✨Tip Number 1
Network like a pro! Reach out to folks in the FinTech space, especially those who work at startups or scale-ups. Attend industry meetups or webinars, and don’t be shy about sliding into DMs on LinkedIn – you never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your agile skills! When you get the chance to chat with potential employers, share specific examples of how you've run agile product teams. Talk about your stand-ups, retrospectives, and how you’ve prioritised tasks to deliver results – it’ll show you’re the real deal.
✨Tip Number 3
Be ready to tackle problem-solving questions! Employers love to see how you think on your feet. Prepare for scenarios where you can demonstrate your analytical skills and how you’ve navigated complex issues in the past. It’s all about showing you can keep things simple and effective.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you’re keen and makes it easier for us to spot your enthusiasm. Plus, you’ll get a better feel for our culture and values while you’re at it!
We think you need these skills to ace Product Manager - FinTech Platform & Customer Journeys in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your product management experience, especially if you've worked in a startup or scale-up. We want to see how you've tackled challenges and grown in your previous roles, so don’t hold back!
Be Agile:Since we love agile here at StudySmarter, mention any experience you have running agile teams. Talk about your stand-ups, retrospectives, and how you’ve delivered results. It’ll show us you know the ropes!
Prioritisation is Key:We’re looking for someone who can make tough decisions and manage a backlog effectively. Share examples of how you’ve prioritised tasks in the past and the impact it had on your team’s success.
Communicate Clearly:Strong communication skills are a must! Use your application to demonstrate how you’ve communicated with different audiences, from engineers to senior stakeholders. This will help us see how you can fit into our collaborative environment.
How to prepare for a job interview at Oodle Car Finance
✨Know Your Product Management Basics
Make sure you brush up on your product management fundamentals, especially around agile methodologies. Be ready to discuss your experience with stand-ups and retrospectives, and how you've successfully delivered results in previous roles.
✨Showcase Your Prioritisation Skills
Prepare examples that highlight your ruthless prioritisation skills. Think of situations where you had to make tough decisions and how you managed competing priorities. This will demonstrate your ability to strategically manage a backlog.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex topics. You’ll need to communicate effectively with engineers, operational teams, and senior stakeholders, so be ready to showcase your strong communication skills.
✨Demonstrate Problem-Solving Prowess
Be prepared to tackle hypothetical problems during the interview. Show how you can quickly identify key drivers behind outcomes and propose simple solutions. Highlight your data-driven approach and understanding of key metrics that contribute to success.
