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- Tasks: Support customers with missed payments through empathetic communication and problem-solving.
- Company: A leading financial service provider in Greater Manchester.
- Benefits: Private medical care, volunteer days, and a supportive workplace culture.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Excellent communication skills and a passion for helping others.
- Other info: Join a diverse team focused on inclusivity and customer support.
The predicted salary is between 30000 - 42000 £ per year.
A financial service provider in Greater Manchester is seeking a Collections Agent to assist customers who have missed payments. You will engage in empathetic communication, identifying suitable solutions while recording necessary actions.
Required skills include excellent communication and a strong desire to support customers through their financial difficulties.
This role comes with multiple benefits, including private medical care and volunteer days, ensuring a supportive and inclusive workplace.
Empathy-Driven Payment Support Agent employer: Oodle Car Finance
Contact Detail:
Oodle Car Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Empathy-Driven Payment Support Agent
✨Tip Number 1
Show your empathy in every interaction! When you’re chatting with potential employers, make sure to highlight your ability to connect with customers on a personal level. Share examples of how you've helped others through tough times.
✨Tip Number 2
Practice makes perfect! Before any interviews, role-play common scenarios you might face as a Collections Agent. This will help you feel more confident and ready to demonstrate your communication skills.
✨Tip Number 3
Network like a pro! Reach out to people in the financial services industry, especially those who work in customer support roles. They can offer insights and may even know about job openings that aren’t advertised yet.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Empathy-Driven Payment Support Agent role. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Empathy-Driven Payment Support Agent
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to connect with customers on an emotional level. Use examples from your past experiences where you’ve successfully supported someone through a tough time.
Be Clear and Concise: We want to see your communication skills shine! Keep your application clear and to the point. Avoid jargon and make sure your passion for helping others comes through in every sentence.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Collections Agent role. We love seeing candidates who put in the effort!
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Oodle Car Finance
✨Show Your Empathy
In this role, empathy is key. Prepare examples from your past experiences where you've successfully supported someone through a tough time. This will demonstrate your ability to connect with customers and understand their financial struggles.
✨Master the Art of Communication
Since excellent communication is a must-have skill, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to refine your responses and ensure you can convey your ideas effectively.
✨Know the Company and Its Values
Research the financial service provider and understand their mission and values. Be ready to discuss how your personal values align with theirs, especially regarding customer support and inclusivity. This shows that you're not just looking for any job, but that you genuinely care about their mission.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of potential situations you might face as a Collections Agent and how you would handle them. This preparation will help you respond confidently and show your proactive approach to customer support.
