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- Tasks: Support customers with outstanding payments and find suitable payment solutions.
- Company: Join Oodle Car Finance, a supportive and inclusive workplace.
- Benefits: Enjoy 25 days holiday, private medical care, and employee discounts.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic team environment with opportunities for growth and learning.
The predicted salary is between 15600 - 18000 £ per year.
You must be available to work a minimum of 3 shifts per week.
Our perks:
- 25 days holiday (rising to 28 after 3 years' service) plus bank holidays, to take time to recharge and do something you love.
- Private Medical - via vitality, with reward schemes paid for you and your family.
- Health cash plan - via Simply Health for employees and children claiming money back for dental, optical, etc.
- Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future.
- Free breakfast, drinks and fruit in the office – you can help yourself to cereals, toast, fizzy drinks and lots of fruit.
- Employee discounts – discounts you can access anywhere, anytime for all major shops.
- 1 day volunteer day per year – an opportunity to give back to the community each year.
- Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme).
- Paid sick leave – enhanced company sick pay.
- Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers.
The Role:
Collections Agent at Oodle Car Finance. The Payment Support Team (Collections Team) at Oodle Car Finance are on a mission to deliver a great customer experience. In this role you will support our customers who have outstanding payments to support them to take steps to manage any missed payments. You will have exceptional communication and empathy skills and be able to build relationships with our customers to support them with the right outcome.
If you are passionate, driven and committed to providing a first-class customer experience, we’d love to hear from you.
What you’ll be getting up to:
- Dealing with telephone queries from customers who are experiencing financial difficulties (Inbound and Outbound).
- Having great conversations with customers to find suitable payment solutions for any missed payments.
- Setting up payment plans and working with other specialist teams to support the customer.
- Displaying compassion and understanding towards customers in vulnerable circumstances.
- Recording conversations and administrative actions within the relevant systems.
- Reviewing processes which could be automated or enhanced to improve the customer and business experience.
- Identify and raise any risks with your line manager.
The role will be a great fit if:
- Excellent communication and listening skills, both verbal and written to effectively interact with our customers.
- Strong knowledge of understanding ways to support our customers.
- A desire to support our customers to improve their financial health.
- Ability to proactively manage and prioritise work in line with KPIs.
Hiring Process:
- Initial screening (15 mins).
- Capability and values interview (45 mins).
Oodle is proud to be an inclusive workplace and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive.
We’d love if you could submit your application online, but if you need an alternative method or need reasonable adjustments to take part in the interview process, please email careers@oodlefinance.com.
Collections Agent PART TIME employer: Oodle Car Finance
Contact Detail:
Oodle Car Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent PART TIME
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Oodle Car Finance. Understand their mission and values, and think about how your skills align with their goals. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and empathy, which are key for a Collections Agent. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've helped customers in tough situations. Highlight your problem-solving skills and how you’ve made a positive impact. This will show that you’re the right fit for supporting customers at Oodle.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re enthusiastic about the role and keeps you fresh in their minds.
We think you need these skills to ace Collections Agent PART TIME
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for helping customers and your commitment to providing a first-class experience.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Collections Agent role. Mention any relevant experience in customer service or financial support, as this will help us see why you’d be a great fit!
Showcase Your Communication Skills: Since communication is key in this role, use your application to demonstrate your verbal and written skills. Whether it’s through clear language or structured responses, we want to see how you can effectively connect with our customers.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Oodle Car Finance
✨Know the Company Inside Out
Before your interview, take some time to research Oodle Car Finance. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Collections Agent, exceptional communication is key. Prepare examples of how you've successfully handled difficult conversations in the past. Practice articulating your thoughts clearly and empathetically, as this will be crucial in your role.
✨Demonstrate Empathy and Understanding
Since you'll be dealing with customers in financial difficulties, it's important to convey empathy during your interview. Think of scenarios where you've shown compassion and support, and be ready to discuss how you would approach sensitive situations.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving abilities and how you handle stress. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you provide clear and concise responses that highlight your skills.
