Collections Agent

Working Hours

Monday – Friday, 37.5 hours per week (hybrid)

Benefits

• 25 days holiday (rising to 28 after 3 years of service) plus bank holidays.
• Private Medical via Vitality with reward schemes paid for you and your family.
• Health cash plan via Simply Health for employee’s and children claiming money back for dental, optical, etc.
• Pension – Oodle will contribute 5% of your salary into your pension pot.
• Life Assurance – 4x annual salary, benefit funded by Oodle.
• Free breakfast, drinks and fruit in the office – cereals, toast, fizzy drinks and lots of fruit.
• Employee discounts – discounts you can access anywhere, anytime for all major shops.
• 1 day volunteer day per year – opportunity to give back to the community.
• Mental health care – 6 free counselling sessions via our Employee Assistance Programme.
• Paid sick leave – enhanced company sick pay.
• Enhanced family leave for primary and secondary caregivers.

Role Overview

Collections Agent at Oodle Car Finance

The Payment Support Team is on a mission to deliver a great customer experience. In this role you will support customers who have outstanding payments to help them manage any missed payments. You will have exceptional communication and empathy skills and be able to build relationships with customers to support them with the right outcome.

Responsibilities

• Deal with telephone queries from customers experiencing financial difficulties (Inbound and Outbound).
• Have great conversations with customers to find suitable payment solutions for any missed payments.
• Set up payment plans and work with other specialist teams to support the customer.
• Display compassion and understanding towards customers in vulnerable circumstances.
• Record conversations and administrative actions within the relevant systems.
• Review processes that could be automated or enhanced to improve the customer and business experience.
• Identify and raise any risks with your line manager.

Qualifications & Fit

• Excellent communication and listening skills, both verbal and written, to effectively interact with customers.
• Strong knowledge of ways to support our customers.
• A desire to support customers to improve their financial health.
• Ability to proactively manage and prioritise work in line with KPIs.

Equal Employment Opportunity

We are proud to be an inclusive workplace and do not discriminate on the basis of any protected group status under any applicable law.