Collections Agent

⏰ Monday – Friday (37.5 hours per week – hybrid)

• 🌏25 days holiday (rising to 28 after 3 years’ service) plus bank holidays, to take time to recharge and do something you love.
• 🤒 Private Medical – via vitality, with reward schemes paid for you and your family.
• 🤒 Health cash plan – via Simply Health for employee\’s and children claiming money back for dental, optical, etc
• 👍Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future
• 🪙Life Assurance – 4 x annual salary – benefit funded by Oodle
• 🥝Free breakfast, drinks and fruit in the office – you can help yourself to cereals, toast, fizzy drinks and lots of fruit.
• 🤟Employee discounts – discounts you can access anywhere, anytime for all major shops.
• 👌1 day volunteer day per year– an opportunity to give back to the community each year.
• ⭐Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme).
• 🤧Paid sick leave – enhanced company sick pay.
• 👨Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers.

Oodle – who are we

Our mission is to empower our customers by delivering simple experiences, straightforward lending products, and compassionate support, from application to final payment – and beyond.

Upgrading. Growing a family. Fresh starts. Big moves. Bumps in the road. We finance cars, but more importantly, we finance people. Since 2016, we’ve supported tens of thousands of customers on their car buying journey.

As an employer, your career is important to us. We’re committed to creating an environment where you can thrive as yourself. We celebrate diversity and inclusion, actively working to make sure every team member feels supported on their journey with us. Our Talent Development team is here to support your growth, providing opportunities for learning, development, and career progression.

The Role

Collections Agent at Oodle Car Finance.

The Payment Support Team (Collections Team) at Oodle Car Finance are on a mission to deliver a great customer experience. In this role you will support our customers who have outstanding payments to support them to take steps to manage any missed payments. You will have exceptional communication and empathy skills and be able to build relationships with our customers to support them with the right outcome.

If you are passionate, driven and committed to providing a first-class customer experience, we’d love to hear from you.

Responsibilities

• Dealing with telephone queries from customers who are experiencing financial difficulties (Inbound and Outbound)
• Having great conversations with customers to find suitable payment solutions for any missed payments
• Setting up payment plans and working with other specialist teams to support the customer
• Displaying compassion and understanding towards customers in vulnerable circumstances
• Recording conversations and administrative actions within the relevant systems
• Reviewing processes which could be automated or enhanced to improve the customer and business experience
• Identify and raise any risks with your line manager

Qualifications

• Excellent communication and listening skills, both verbal and written to effectively interact with our customers
• Strong knowledge of understanding ways to support our customers
• A desire to support our customers to improve their financial health
• Ability to proactively manage and prioritise work in line with KPIs.

Our Values

• Embrace being human – empathy and diversity make us stronger.
• Strive for awesome – it’s awesome when we do better every day.
• Everyone’s a builder – we’re in this together and we win as a team.
• Bravely honest – we’re honest with ourselves and everyone else.
• Think customer – they’re at the heart of everything we do.

We’re an inclusive workplace and we recognise that diversity of experience, thoughts and backgrounds leads to better customer outcomes.

As set forth in Oodle Finance’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

To find out more about our culture and what happens at Oodle check out our LinkedIn and Instagram.