Collections Agent

Collections Agent – Oodle Car Finance

Location: Manchester – City Tower

Salary: £26,000 – £30,000 plus discretionary Company Bonus Scheme

Start date: 9th February 2026

Working hours: Monday – Friday 9am – 6p (1 hour lunch), one Saturday in every 3 weeks 9am – 1pm (37.5 hours per week)

Perks

• 🌏 25 days holiday (rising to 28 after 3 years of service) plus bank holidays.
• 🤒 Private Medical via Vitality with reward schemes paid for you and your family.
• 🤒 Health cash plan via Simply Health for employees and children to claim money back for dental, optical, etc.
• 👍 Pension – Oodle contributes 5% of your salary to your pension pot.
• 🥝 Free breakfast, drinks and fruit in the office (cereals, toast, fizzy drinks and lots of fruit).
• 🤟 Employee discounts at major shops.
• 👌 1 day volunteer day per year.
• ⭐ Mental health care – 6 free counselling sessions via our EAP.
• 🤧 Paid sick leave – enhanced company sick pay.
• 👨 Enhanced family leave for primary and secondary caregivers.

About Oodle Car Finance

Oodle fuels the future — our mission is to empower our customers by delivering simple experiences, straightforward lending products and compassionate support from application to final payment.

Since 2016 we’ve supported tens of thousands of customers on their car-buying journey, and we’re committed to making a positive impact on people’s financial lives.

The Role

As a Payment Support Agent you’ll focus on helping customers who have missed payments. You’ll provide exceptional communication, empathy and build relationships to find suitable payment solutions.

What you’ll be doing

• Dealing with inbound and outbound telephone queries from customers experiencing financial difficulties.
• Having engaging conversations to identify suitable payment solutions.
• Setting up payment plans and collaborating with specialist teams.
• Showing compassion and understanding to customers in vulnerable situations.
• Recording conversations and administrative actions within relevant systems.
• Reviewing processes that could be automated or enhanced to improve the experience.
• Identifying and raising any risks with your line manager.

The role will be a great fit if

• Excellent verbal and written communication and listening skills.
• Strong knowledge of supporting customers to improve their financial health.
• A desire to support customers with empathy and proactive problem solving.
• Adept at managing and prioritising work against KPIs.

Hiring Process

• ☎️ Initial screening (15 mins)
• 🔦 Capability and values interview (45 mins)

Our Values

• Embrace being human – empathy and diversity make us stronger.
• Strive for awesome – we improve every day.
• Everyone’s a builder – we win as a team.
• Bravely honest – we are honest with ourselves and others.
• Think customer – the customer is at the heart of everything we do.

Oodle is proud to be an inclusive workplace and recognises that diversity of experience, thoughts and backgrounds leads to better outcomes for our customers and a thriving environment for our colleagues.

For reasonable adjustments in the interview process or alternative application methods, please email careers@oodlefinance.com.