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- Tasks: Conduct user research to improve government services and advocate for user needs.
- Company: Join the Government Digital Service, leading digital transformation in the UK.
- Benefits: Enjoy a supportive community, training opportunities, and the chance to make a real impact.
- Why this job: Work on meaningful projects that enhance public services and empower users across the UK.
- Qualifications: Experience in user research methods and strong communication skills are essential.
- Other info: No government experience required; we value diverse perspectives and innovative thinking.
The predicted salary is between 36000 - 60000 £ per year.
The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government by:
- joining up public sector services
- harnessing the power of AI for the public good
- strengthening and extending our digital and data public infrastructure
- elevating leadership and investing in talent
- funding for outcomes and procuring for growth and innovation
- committing to transparency and driving accountability
We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK's geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.
We are hiring 2 User Researchers for GOV.UK. GOV.UK is the trusted online home for government information and services, every week millions of people rely on it to complete essential and often life-changing tasks. As a User Researcher, you will:
- make an impact: work on and tackle challenges in public infrastructure, improving lives through solutions that are informed by high quality, evidence-based insights.
- deliver work that matters: driving change, delivering better value and outcomes for users and government, to empower and transform.
- grow with us: thrive in a supportive research community that values experimentation, learning, failing fast and reflection as key steps to growth.
Your main responsibilities are:
- plan and conduct a wide range of user research projects that are aligned with your team's vision and goals
- deliver high-quality, end-to-end research: from planning, research design, and participant recruitment to analysis and actionable reporting
- design and execute user research that drives the development and continuous improvement of government products/services, ensuring insights lead to informed decision-making
- collaborate with multidisciplinary teams and stakeholders throughout the research process
- advocate for the user by maintaining a clear focus on their needs and behaviours
- clearly and effectively communicate user research insights to teams
- be a reflective practitioner - consistently explore and implement innovative ways to deliver better outcomes
- manage time effectively to deliver high-quality research on time
You don't need government experience to apply for this role. We're looking for a User Researcher for GOV.UK with experience in applying a range of research methods and approaches. You’ll be a good communicator with a proven track record of advocating for users, delivering impactful research insights that drive informed decision-making.
We’re interested in people who can demonstrate:
- experience and understanding of established user research methods
- ability to present clear insights that colleagues can understand and use
- experience collaborating with multidisciplinary teams
- ability to include all kinds of users in appropriate research activities
- understanding of social and technological contexts and their influence on user behaviour
- demonstrates initiative and a proactive mindset by seeking creative and collaborative solutions
User Researcher - GDS - SEO employer: Onyx-Conseil
Contact Detail:
Onyx-Conseil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher - GDS - SEO
✨Tip Number 1
Familiarise yourself with the Government Digital Service (GDS) and their mission. Understanding their priorities, such as improving public sector services and harnessing AI for the public good, will help you align your research approach with their goals.
✨Tip Number 2
Network with current or former User Researchers at GDS. Engaging in conversations about their experiences can provide valuable insights into the role and the kind of user research methods they value, which can help you tailor your approach.
✨Tip Number 3
Showcase your ability to advocate for users by preparing examples of how your research has led to impactful changes in previous projects. Be ready to discuss these during interviews to demonstrate your commitment to user-centred design.
✨Tip Number 4
Stay updated on trends in user research and government digital services. Being knowledgeable about current practices and innovations in the field will not only enhance your discussions but also show your enthusiasm for the role.
We think you need these skills to ace User Researcher - GDS - SEO
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the User Researcher position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in user research methods and collaboration with multidisciplinary teams. Use specific examples that demonstrate your ability to advocate for users and deliver impactful insights.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for user research and your understanding of government services. Include specific instances where your research has led to meaningful change, and explain why you want to work with the Government Digital Service.
Showcase Your Communication Skills: In both your CV and cover letter, emphasise your ability to present clear insights and engage colleagues in research activities. Use storytelling techniques to convey your experiences and the impact of your work on user behaviour and decision-making.
How to prepare for a job interview at Onyx-Conseil
✨Understand User Research Methods
Familiarise yourself with various user research methods and be ready to discuss how you've applied them in past projects. Highlight your experience in planning, analysis, and sharing findings to demonstrate your ability to generate insights that inform design.
✨Showcase Your Communication Skills
Prepare to present your research insights clearly and compellingly. Use storytelling techniques to convey your findings, ensuring that your audience can easily understand and utilise the information you provide.
✨Emphasise Collaboration Experience
Be ready to discuss your experience working with multidisciplinary teams. Share examples of how you've engaged colleagues in research activities and how this collaboration has led to impactful outcomes.
✨Demonstrate a User-Centric Mindset
Illustrate your understanding of user needs and behaviours by providing examples of how you've advocated for users in your research. Discuss how you balance user perspectives with business goals to deliver meaningful insights.
