At a Glance
- Tasks: Support IT systems, troubleshoot hardware/software issues, and ensure smooth tech operations.
- Company: Join a dynamic team in a fast-paced tech environment in Stevenage.
- Benefits: Competitive salary, opportunities for growth, and a collaborative work culture.
- Other info: Ideal for tech-savvy individuals looking to grow their career in IT.
- Why this job: Make a real impact by enhancing IT support and improving user experiences.
- Qualifications: Experience in IT support, strong problem-solving skills, and a passion for technology.
The predicted salary is between 32000 - 35000 £ per year.
Key Accountabilities:
- Assisting with overseeing the security aspects of the company/project IT set-up including websites that may be hosted internally or externally.
- Liaison with potential and confirmed collaborators and their IT support partners/staff in coming into and operating within the Manufacturing centre.
- Proactive assistance with the systems implementations projects to assist with a smooth implementation and roll out.
- Ensuring that all IT assets are properly controlled and software is correctly licensed and that acceptable service levels are maintained across all systems.
- Dealing with hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely.
- Providing Desktop/Laptop support including the following technologies: Microsoft Office 365 products – Outlook, Word, Excel, Access, Internet Explorer, Windows 7, desktops, laptops, printers, networked copiers and others as assigned.
- Providing investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalating in accordance with Help Desk escalation processes.
- Managing service requests, software installations, new computer setups, upgrades, etc.
- Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
- Support of VoIP telephony and Android mobile phones.
- Working with TCP/IP and resolving general networking issues.
Experience:
- Extensive IT/Commercial experience gained within a fast-paced environment.
- Experience of GAMP 5 and working within a GxP environment in providing superior customer service and support.
- Experience of working within a technical support position, covering Windows, Microsoft Office, Internet Explorer and various business applications within a fast-paced business environment.
- Proven experience of 1st/2nd and 3rd line infrastructure support.
- Knowledge of multiple desktop programs, configuration and debugging techniques, VoIP telephony systems, Mobile phone support, network technologies.
- Project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment.
Knowledge / Skills / Competencies:
- Highly motivated, pragmatic and practical with a strong work ethic and eye for detail with good problem resolution, judgement and decision making skills.
- Able to evaluate complex situations and find solutions for them in a professional manner.
- Ability to manage multiple and varied tasks and prioritize workload with attention to detail.
- Strong interpersonal and organizational skills, with the ability to successfully work both independently and effectively within a team.
- Excellent oral and written communication skills, including the ability to explain technology solutions to non-technology internal client base.
- A good team player, with strong organisational skills.
- Bachelor’s or master’s degree in computer science, information systems, business administration or related field; or equivalent work experience.
The position is based in Stevenage. Salary will be £32K - £35K. Please send your CV in Word format along with your salary and availability.
Desktop Support Analyst – Stevenage employer: Onyx-Conseil
As a Desktop Support Analyst in Stevenage, you will join a dynamic team that values innovation and collaboration, ensuring a supportive work environment where your contributions are recognised. The company offers competitive salaries, opportunities for professional development, and a culture that encourages continuous learning and growth, making it an excellent choice for those seeking a meaningful career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Analyst – Stevenage
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to desktop support. We recommend setting up mock interviews with friends or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! If you’ve got experience with Microsoft Office 365 or troubleshooting hardware issues, be ready to discuss specific examples during interviews. We want to hear about how you’ve solved problems in the past!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Desktop Support Analyst – Stevenage
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Support Analyst role. Highlight your experience with Microsoft Office 365, hardware troubleshooting, and any relevant project management skills. We want to see how your background fits our needs!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled complex IT issues in the past. We love candidates who can demonstrate their problem resolution skills, especially in a fast-paced environment like ours.
Keep It Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality shine through. Use clear and concise language, and make sure to explain technical concepts in a way that’s easy for non-techies to understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Onyx-Conseil
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the technologies mentioned in the job description, like Microsoft Office 365 and VoIP systems. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any specific projects you've worked on that relate to these technologies.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT problems in the past. Think about situations where you had to diagnose and resolve issues under pressure. This will demonstrate your ability to evaluate situations and find effective solutions, which is crucial for a Desktop Support Analyst.
✨Communicate Clearly
Since you'll be explaining tech solutions to non-technical staff, practice articulating your thoughts clearly and concisely. You might want to role-play with a friend or family member to ensure you can explain technical concepts in simple terms without getting bogged down in jargon.
✨Be Ready to Discuss Teamwork
This role requires strong interpersonal skills, so be prepared to talk about your experiences working in teams. Share examples of how you've collaborated with others, managed multiple tasks, and contributed to successful project outcomes. Highlighting your team player mentality will resonate well with interviewers.
