At a Glance
- Tasks: Design and implement ServiceNow solutions while enhancing user experience.
- Company: Join a leading telecoms client in a dynamic, hybrid work environment.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace welcoming all backgrounds.
- Why this job: Be at the forefront of tech innovation and make a real difference.
- Qualifications: Experience with ServiceNow and strong problem-solving skills required.
The predicted salary is between 50000 - 65000 £ per year.
Overview
Our Telecoms client is looking for an experienced Service Now Designer to join their team.
This is a 6 months contract initially and it is outside IR35.
This is a hybrid role with 3 days per week working from the office in central London.
- Roles and Responsibilities
- Implementation of Service Now Modules, administration, improvement and support of latest Service Now platform.
- Perform all aspects of Platform Administration, Design, Development and implementation of Service Now.
- Perform minor and major enhancements requests to a clients Service Now instance(s), including changes to the user interface, system properties, foundation data, existing workflows.
- Extensive experience of working with Service Now glide objects such as Glide Records, Glide System, Glide Aggregate, Glide Ajax etc.
- Facilitate roll out of new applications and modules in Service Now
- Identify system deficiencies, recommend solutions as a trusted advisor to clients
- Perform Service Now upgrade administration assistance to ensure clients leverage of the latest releases of the Service Now application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations
- Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
- Ensure tool configuration consistency across development, testing and production environments
- Experience analyzing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow Service Now development best practices.
- System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
- Flexible and has the ability to manage multiple projects concurrently
- Deep functional and technical knowledge of the Service Now and demonstrable experience with Service Now platform navigation, administration, configuration, and scripting
- Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
- Understanding of Agile based approach to software development (SCRUM experience a plus)
- Ability to work remotely and largely unsupervised, and to deliver to written requirements
- Effective communication skills via verbal and non-verbal methods
- Strong attention to detail
- Problem solving ability
- Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
- Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
- Effectively manage and execute high level tasks assigned via 'stories'
- Assists junior analysts through project(s) lifecycles
- Manages work against an often-demanding timeline
- Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
- Secondary Skills
- Experience in Service Now (ITSM, ITAM, CSM, ITOM, IRM, CMDB)
- Understanding of the project delivery lifecycle and processes
- Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components
- Strong interpersonal skills with the ability to work well with all levels of staff
- Consultative and analytical approach
- Real world exposure to cloud technologies and Saa S
- Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
- Equality and Diversity
We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply.
If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
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StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Designer
✨Get Involved in Tech Meetups
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When you spot an opening at Onyx-Conseil that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace ServiceNow Designer
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Onyx-Conseil, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Onyx-Conseil can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Onyx-Conseil will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Onyx-Conseil
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Onyx-Conseil. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Onyx-Conseil.
