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- Tasks: Lead the final phase of service transition and manage stakeholder communication.
- Company: LA International is a top-rated global IT consultancy with award-winning services.
- Benefits: Enjoy flexible working with 3 days onsite in London or Southampton.
- Why this job: Join a respected company with a strong culture and impactful projects.
- Qualifications: ITIL knowledge is essential; experience with ServiceNow is a plus.
- Other info: Must be eligible for SC clearance; diverse applicants are encouraged.
The predicted salary is between 43200 - 72000 £ per year.
Role: Service Transition Manager
Responsibilities:
- Senior role, leading the final phase of service transition.
- Knowledge / experience of service monitoring, service catalogue, and service provisioning.
- ITIL qualified an advantage but knowledge essential.
- Strong stakeholder management and communication.
- Resilient.
- Experience and / or knowledge of ServiceNow an advantage.
- Ability to lead a small team but a much broader matrix of internal functions.
Rate: Inside
Location: Likely to be 3 days a week onsite in London or Southampton
Duration: 6 months
Eligibility: Must be eligible for SC clearance
LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies.
LA International welcomes applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning:
LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
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Service Transition Manager employer: Onyx-Conseil
Contact Detail:
Onyx-Conseil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Transition Manager
✨Tip Number 1
Familiarise yourself with ITIL principles and frameworks, as this knowledge is essential for the Service Transition Manager role. Consider brushing up on service monitoring and provisioning techniques to demonstrate your expertise during discussions.
✨Tip Number 2
Highlight your experience in stakeholder management and communication. Prepare examples of how you've successfully navigated complex stakeholder relationships in previous roles, as this will be crucial for leading a team and managing internal functions.
✨Tip Number 3
If you have experience with ServiceNow, make sure to mention it! Even if it's not a requirement, showcasing your familiarity with this tool can set you apart from other candidates and demonstrate your readiness for the role.
✨Tip Number 4
Prepare to discuss your resilience and adaptability in challenging situations. Think of specific instances where you've led a team through transitions or changes, as this will illustrate your capability to handle the demands of the position.
We think you need these skills to ace Service Transition Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities of a Service Transition Manager. Familiarise yourself with service monitoring, service catalogues, and provisioning, as these are key aspects of the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any relevant experience you have in service transition, stakeholder management, and team leadership. If you have knowledge of ITIL or ServiceNow, be sure to mention it prominently.
Tailor Your Application: Customise your application to reflect the specific requirements mentioned in the job description. Use keywords from the listing to demonstrate that you meet the qualifications and can fulfil the responsibilities outlined.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Onyx-Conseil
✨Showcase Your ITIL Knowledge
Since knowledge of ITIL is essential for the Service Transition Manager role, be prepared to discuss your understanding of ITIL principles and how you've applied them in previous roles. Highlight any specific experiences where you successfully managed service transitions using ITIL frameworks.
✨Demonstrate Stakeholder Management Skills
Strong stakeholder management is crucial for this position. Prepare examples of how you've effectively communicated with various stakeholders in past projects. Discuss any challenges you faced and how you overcame them to ensure smooth transitions.
✨Familiarise Yourself with ServiceNow
While experience with ServiceNow is an advantage, having a basic understanding of its functionalities can set you apart. Research how ServiceNow supports service monitoring and provisioning, and be ready to discuss how you would leverage it in your role.
✨Prepare for Team Leadership Questions
As a Service Transition Manager, you'll need to lead a small team. Think about your leadership style and prepare to share examples of how you've motivated and guided teams in the past. Be ready to discuss how you handle conflicts and ensure collaboration among team members.
