At CGI, you'll have the opportunity to lead a talented, multi-skilled Service Desk team that plays a vital role in delivering exceptional outcomes for our clients. As a Service Desk Team Manager, you'll take ownership of service performance while creating an environment where people can grow, contribute ideas and perform at their best. Combining hands-on leadership with a focus on continuous improvement, you'll help evolve the service, embrace opportunities presented by AI and new ways of working, and build strong relationships across CGI and our clients. You'll be empowered to make an impact, supported by an experienced leadership community and encouraged to shape how we deliver outstanding services for the future.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.
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Service Desk Team Manager employer: Onyx-Conseil
CGI is an exceptional employer that fosters a collaborative and innovative work culture, allowing Senior Full-Stack Engineers to thrive in a hybrid environment across Scotland and Northern Ireland. With a strong focus on employee growth, we provide comprehensive benefits including a competitive salary, excellent pension, private healthcare, and equity options, ensuring our team members are rewarded for their contributions while making a meaningful impact in the digital landscape.
