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- Tasks: Join the Service Design & Transition team to shape secure, operational services using your Service Management expertise.
- Company: Be part of the National Crime Agency, dedicated to protecting the public from serious crime.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth and development.
- Why this job: Make a real impact by collaborating with diverse stakeholders and enhancing service delivery.
- Qualifications: Service Management experience and knowledge of ITIL processes are essential for this role.
- Other info: Potential for multiple projects; SC Enhanced clearance required, with DV STRAP needed during employment.
The predicted salary is between 36000 - 60000 £ per year.
Your role will sit within the Service Design & Transition team and you will utilise your Service Management experience and knowledge to provide expertise to project teams, ensuring incoming services align to ITIL-based processes.
Your role will involve translating the project’s technical service and end user requirements into a supported, secure and operational service, in alignment with current NCA operational processes. This role involves working with a variety of stakeholders to manage risks and build consensus around a design approach. You will be able to to work in alignment with current standards and policies, and will provide support to wider team members where required.
Duties and Responsibilities
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Understanding and adhering to key Service Design & Transition and wider NCA processes and documentation, ensuring appropriate engagement with the appropriate (internal and/or external) functions:Will adhere to and respect Service Design & Transition processes, as well as any processes outside of the Service Design & Transition practice (e.g. project management office, enterprise design assurance – technology, change enablement.
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Collaborating with stakeholders to translate customer requirements, business requirements and contractual obligations into end-to-end service design:Collaborating with internal and external stakeholders, including project teams, to identify and understand requirements for supporting the service post-implementation. Completing impact analysis of system and regulatory changes, identifying, understanding and assuring service risks, dependencies and issues.
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Working with operational teams to design service wraps and processes, including incident management, change management, problem management, availability management, and other core ITIL practices:Designing and building core ITIL-based processes to support the services you are assigned to. This involves working with key stakeholders, both internally and externally, to ensure the processes are as efficient and in alignment with wider policies as possible.
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Working with suppliers to ensure the support requirements for services can be fulfilled by current contractual obligations, and requesting uplifts where required:Ensuring any new support requirements for a supplier are worked through with the supplier and in place for go-live. Additionally, ensuring the NCA have a method to complete useful supplier management and ensure supplier performance after go-live.
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Ensuring risk management is undertaken appropriately for the services you are assigned:Identifying, understanding and assuring service risks, dependencies and issues. Highlighting to the project manager the impact that these may have on the project, whilst mitigating those within scope.
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Following the Service Design & Transition process utilising key artefacts to capture information gathered:Driving forward the production, collation and completion of service design documentation, including service acceptance criteria.
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Ensuring visibility, transparency and communications are open across teams, including regular reporting on progress:Provide regular updates of progress, challenges, risks, and planned tasks to key stakeholders.
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Present the end-to-end service design at the Service Transition Review Board, gaining approval to proceed into early life support and delivery into business as usual:Presenting at the Service Transition Review Board to receive feedback and seek approval to proceed.
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Championing the Service Design & Transition process, including identifying and implementing continual improvements:Representing the Service Design & Transition team at project level. Provide insight and participate in continual improvement initiatives.
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Potential for supporting multiple services/projects and the wider team:May work across multiple services at the same time. Provide/participate in peer reviews to other team members. Support Junior service Designers where required.
Please note SC Enhanced on entry – DV STRAP must be obtained whilst in role. Those who do not achieve DV STRAP will be at risk of termination
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Service Designer - National Crime Agency - SEO employer: Onyx-Conseil
Contact Detail:
Onyx-Conseil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer - National Crime Agency - SEO
✨Tip Number 1
Familiarise yourself with ITIL processes and frameworks, as this role heavily relies on them. Understanding the nuances of service design and transition will help you engage more effectively with stakeholders and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the field of service design, especially those who have experience working with the National Crime Agency or similar organisations. This can provide you with valuable insights into the specific challenges and expectations of the role.
✨Tip Number 3
Prepare to discuss real-world examples of how you've successfully managed risks and collaborated with stakeholders in previous roles. Being able to articulate your experience in these areas will set you apart from other candidates.
✨Tip Number 4
Stay updated on current trends and best practices in service design and management. Showing that you're proactive about learning and adapting to new methodologies will demonstrate your commitment to continual improvement, which is a key aspect of this role.
We think you need these skills to ace Service Designer - National Crime Agency - SEO
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Service Designer position at the National Crime Agency. Familiarise yourself with ITIL processes and how they relate to service design.
Tailor Your CV: Customise your CV to highlight relevant experience in service management and design. Emphasise your ability to collaborate with stakeholders and manage risks, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service design and your understanding of the NCA's mission. Mention specific examples of how you've successfully translated technical requirements into operational services in the past.
Highlight Relevant Skills: In your application, be sure to highlight skills such as risk management, stakeholder engagement, and knowledge of ITIL practices. These will demonstrate your suitability for the role and your ability to contribute effectively to the team.
How to prepare for a job interview at Onyx-Conseil
✨Understand ITIL Processes
Make sure you have a solid grasp of ITIL-based processes, as this role heavily relies on them. Be prepared to discuss how you've applied these principles in past projects and how they can be beneficial in the context of service design.
✨Showcase Stakeholder Collaboration
Highlight your experience working with various stakeholders. Prepare examples that demonstrate your ability to translate customer and business requirements into effective service designs, and how you’ve built consensus among different parties.
✨Risk Management Experience
Be ready to talk about your approach to identifying and managing risks within service design. Share specific instances where you successfully mitigated risks and how you communicated these to project managers.
✨Prepare for Service Transition Review
Familiarise yourself with the Service Transition Review Board process. Think about how you would present an end-to-end service design and what key points you would emphasise to gain approval for moving into early life support.
