At a Glance
- Tasks: Lead user research to enhance digital services for government departments.
- Company: Join Unity Business Services, driving transformation in public services.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Make a real difference by shaping services based on user needs.
- Qualifications: Experience in user research and a passion for user-centred design.
The predicted salary is between 50000 - 60000 £ per year.
About the role
You’ll join Unity Business Services, working at the heart of a major transformation programme delivering new shared services across multiple government departments. Leading on user research, you’ll ensure services and guidance are shaped by real user needs, improving experiences for both colleagues and the public.
What you’ll be doing:
- Leading and delivering user research across complex digital services
- Shaping research strategies that inform decisions and improve services
- Using a range of methods to gather and analyse actionable user insights
- Influencing teams and stakeholders to embed user-centred design
- Identifying opportunities for continuous improvement across services
- Mentoring and supporting other user researchers
- Contributing to the wider user research community across government
Senior User Researcher - HMRC - G7 employer: Onyx-Conseil
As a Senior User Researcher at HMRC, you will be part of a dynamic team dedicated to transforming public services through user-centred design. Our inclusive work culture fosters collaboration and innovation, providing ample opportunities for professional growth and mentorship within the user research community. Located at the heart of government operations, we offer a unique chance to make a meaningful impact on the lives of citizens while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior User Researcher - HMRC - G7
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HMRC or similar organisations. A friendly chat can give us insider info on the company culture and what they really value in a Senior User Researcher.
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your user research projects, especially those that led to real improvements. We want to see how you’ve shaped services based on user needs.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on articulating your research strategies and how you've influenced teams in the past. This will help us feel more confident when it’s our turn.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have tips and resources there to help us nail the process.
We think you need these skills to ace Senior User Researcher - HMRC - G7
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior User Researcher role. Highlight your experience in leading user research and how you've shaped services based on real user needs. We want to see how you can bring value to our transformation programme!
Showcase Your Methods:When detailing your experience, be specific about the research methods you've used. Whether it's interviews, surveys, or usability testing, we want to know how you've gathered and analysed user insights. This will help us understand your approach to user-centred design.
Demonstrate Your Influence:Share examples of how you've influenced teams and stakeholders in your previous roles. We’re looking for someone who can advocate for user needs and embed user-centred design across services. Show us how you've made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows your enthusiasm for joining our team at StudySmarter!
How to prepare for a job interview at Onyx-Conseil
✨Know Your User Research Methods
Make sure you’re well-versed in various user research methods. Be ready to discuss how you've applied these techniques in past projects, especially in complex digital services. This will show your depth of knowledge and ability to adapt to different situations.
✨Showcase Your Impact
Prepare examples that highlight how your user research has directly influenced service design and improved user experiences. Use specific metrics or feedback to demonstrate the tangible benefits of your work, as this will resonate with the interviewers.
✨Engage with Stakeholders
Think about how you can effectively communicate user insights to various teams and stakeholders. Be prepared to discuss strategies for influencing others to adopt user-centred design principles, as collaboration is key in this role.
✨Emphasise Continuous Improvement
Be ready to talk about how you identify opportunities for continuous improvement in services. Share your thoughts on how to foster a culture of ongoing user research within teams, and how mentoring others can contribute to this goal.
