Senior Service Designer (Central Government)

If you’re a skilled Senior Service Designer who thrives in a collaborative environment and cares about creating user-centred digital services, we want to hear from you. Become part of a growing team of designers and researchers working with a range of UK government clients on projects that have real-world impact.

CGI was recognised in the Sunday Times Best Places to Work List and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. We are happy to discuss remote or hybrid working and welcome applications from across the UK. You may need to travel occasionally within the UK as needed. All applicants must hold or be prepared to undergo National Security Vetting (NSV) to Security Check (SC) level as a minimum.

Your future duties and responsibilities: As a Service Designer at CGI, you’ll be instrumental in shaping and delivering user-centred services for various UK government departments. Your work will enhance the way citizens interact with government services, making them more cohesive and efficient.

• Understanding users' needs and behaviours, analysing evidence, and translating user stories into service concepts
• Developing service strategies and visions that drive innovative solutions
• Mapping and designing complex service ecosystems, considering all touchpoints, channels, service layers and actors
• Creating high-level service prototypes, storyboards or walk-throughs to communicate, test and iterate ideas
• Collaborating with other user-centred design disciplines including supporting user research activities
• Ensuring all designs comply with the GOV.UK design system and accessibility standards (WCAG 2.2 AA)
• Working to the GOV.UK service manual, service standards, and agile delivery phases
• Engaging team members, stakeholders, and service users in co-creation activities, workshops and design sprints
• Clearly communicating service concepts and propositions through storytelling and visualisation
• Presenting work to the team and stakeholders, ensuring design approaches meet policy and regulatory objectives
• Championing the value of design thinking and empathy, influencing stakeholders to adopt a user-centred approach
• Helping to embed a culture of continuous improvement using data, user feedback, and analysis to iterate and refine services over time

Required qualifications to be successful in this role:

• Experience developing service propositions for complex projects
• Excellent communication skills and the ability to articulate design decisions effectively
• Proactive and happy to work as part of a team and independently
• Strong influencing skills and the ability to advocate for users
• Ability to identify and challenge constraints
• Collaborative and comfortable working in the open and receiving critique
• Knowledge of continuous improvement approaches with the ability to use data and user feedback to iterate designs
• Strong collaboration skills and the ability to co-create and solve design challenges within a team and across teams
• Knowledge of the GOV.UK design system, design principles, service manual, and accessibility standards

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Bank or payment details should not be provided when applying for a job. All applications should be made via the 'Apply now' button.