At a Glance
- Tasks: Provide IT support, troubleshoot issues, and build strong client relationships.
- Company: Fast-growing Managed Service Provider in East Sussex with a dynamic team.
- Benefits: Annual salary increases, well-being support, and your birthday off!
- Other info: Office-based role with regular client visits and excellent career growth opportunities.
- Why this job: Make a real impact while solving diverse IT challenges every day.
- Qualifications: 2 years' IT support experience and strong troubleshooting skills required.
The predicted salary is between 27000 - 32000 £ per year.
Location: Seaford, BN25 1LS
Salary: £27,000 - £32,000 per year depending on experience
Job Type: Full time, Permanent
Join a growing MSP where your skills actually make an impact. We're a small but fast-moving Managed Service Provider in East Sussex, and we're looking for an IT Support Engineer who wants more than just a ticket-logging role. If you enjoy variety, solving real-world problems, and working closely with clients, this could be the perfect next step in your career.
No two days are the same here - from remote troubleshooting to on-site visits, you'll be at the heart of keeping our clients running smoothly.
What you'll be doing:
- Providing IT support via phone, remote tools, and on-site visits
- Owning and resolving helpdesk tickets in line with SLAs
- Building strong client relationships through clear, professional communication
- Setting up users across Active Directory, Microsoft 365, and Entra
- Deploying and configuring hardware (imaging & Intune)
- Supporting and configuring VoIP systems (training provided)
- Maintaining accurate documentation of systems, changes, and tickets
- Monitoring backups, updates, and system health checks
- Diagnosing, repairing, and upgrading devices in-house
- Supporting and leading IT projects when required
- Working closely with the Operations Manager and wider team
About you:
What we're looking for:
- At least 2 years' experience in an IT Support role
- Strong troubleshooting skills and a logical approach
- A genuine passion for IT and delivering great service
- Confident communicator with excellent customer skills
- A team player who can also work independently
Technical experience with:
- Windows Server (AD, GPO, DNS, DHCP)
- Microsoft 365 (Exchange, SharePoint, Teams, OneDrive)
- Azure / Entra
- Windows & Mac OS
- Virtualisation
- VoIP systems
MSP experience and relevant certifications are a bonus, not a must.
Location & travel:
This is an office-based role in Seaford, with regular travel to client sites. Company vehicles are available. You must live within a commutable distance to be considered.
What you'll get:
- Annual salary increases (minimum £1,000 per year!)
- Regular pay reviews
- Pension scheme
- Death in service cover
- Your birthday off - on us
- Free drinks in the office
- Well-being support (including counselling sessions)
- Annual eye tests
- Smart casual dress + branded clothing
- Free parking
- Team events and socials
Additional requirements:
Due to the nature of our clients, a clear DBS check will be required before starting.
If you're looking for a role where you can grow, be challenged, and actually make a difference - we'd love to hear from you.
Please click on the APPLY button to send your CV and Cover Letter for this role.
IT Support Engineer in Seaford employer: Onyx-Conseil
Join a dynamic Managed Service Provider in Seaford, where your contributions truly matter. We foster a collaborative work culture that prioritises employee growth, offering annual salary increases, regular pay reviews, and well-being support. With a focus on variety and real-world problem-solving, this role provides the perfect opportunity to develop your skills while building strong client relationships in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Seaford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. We recommend practising common scenarios you might face in the role. Show them you’re not just a ticket-logger, but someone who can think on their feet and solve real-world problems.
✨Tip Number 3
Don’t forget to showcase your communication skills! As an IT Support Engineer, building strong client relationships is key. We suggest preparing examples of how you've effectively communicated with clients in the past.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who want to make a difference in our team.
We think you need these skills to ace IT Support Engineer in Seaford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with Windows Server and Microsoft 365, to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT support and how you can make a difference at our company. Share specific examples of how you've solved problems or built client relationships in the past.
Show Off Your Communication Skills:Since we value clear communication, make sure your application is well-written and free of errors. This is your chance to demonstrate your ability to communicate professionally, just like you would with our clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Onyx-Conseil
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Microsoft 365, and VoIP systems. Be ready to discuss your troubleshooting experiences and how you've resolved issues in the past.
✨Showcase Your Communication Skills
Since this role involves building strong client relationships, practice explaining complex IT concepts in simple terms. Think of examples where you've successfully communicated with clients or team members to resolve issues.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific examples of real-world problems you've solved. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your logical approach to troubleshooting.
✨Research the Company Culture
Get to know the company’s values and culture. Since they’re a small but fast-moving MSP, think about how you can contribute to their dynamic environment and be prepared to discuss why you want to work there specifically.
