At a Glance
- Tasks: Provide first-line technical support and troubleshoot issues for diverse clients.
- Company: Join Netteam tX, a leading IT Managed Service Provider in Manchester.
- Benefits: Enjoy competitive salary, flexible work options, and comprehensive training.
- Other info: Be part of a diverse team that values creativity and continuous learning.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: IT-related degree or relevant qualifications preferred; passion for tech is essential.
The predicted salary is between 25000 - 32000 £ per year.
An exciting opportunity has arisen to join us as a First Line Support Technician. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great.
About the Role
We are looking for an ambitious Tier 1 Engineer to join our Helpdesk Team, working from our Manchester office. You will provide first-line technical support in a Service Desk environment for multiple clients, working closely with other Support Technicians. You will manage incidents from logging to resolution, gaining valuable exposure to a diverse range of technologies and enhancing your knowledge and skills. This is the perfect opportunity for someone currently working as a First Line Support Technician, looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Second Line role.
Key Responsibilities
- Answering incoming calls to Service Desk, logging and actioning end-user service requests in PSA system, following Service Desk procedures and policies.
- Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations.
- Providing timely updates on tickets to end-users via telephone and email systems.
- Diagnose and resolve technical issues, escalating where necessary using escalation process and protocols.
- Install, maintain, and troubleshoot client hardware and software in accordance with company standards, including reconfiguring and performing system upgrades when necessary.
- Setting up new devices for our client base, both Windows and Mac.
- Completion of laptop pre-builds and post-builds.
- Maintain and update accurate client site documentation via IT Glue.
- Comply with company's Information Security policies and procedures.
- Managing your time efficiently and planning your day accordingly.
- Keep up to date with new technologies adopted by Netteam and our client base.
- Improve your technical knowledge through company training and self-study.
About you
Experience
- Ability to work unsupervised, independently and as part of a team.
- IT related degree or relevant qualifications highly desirable.
- Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT.
- Able to demonstrate a good all-round knowledge of IT principles.
- Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous.
- Experience in initial remote diagnostics along with analysis and monitoring would be advantageous.
- The willingness to learn new software and hardware skills.
- Knowledge of Microsoft Windows Server/Desktop environments.
- Knowledge of Microsoft cloud solutions including Office 365, Backup/DRaaS and related technologies.
- Overall appreciation of client system security.
- Experience of MSP and or Hospitality is advantageous but not essential.
Personal Attributes
- Friendly and professional.
- Excited about tech and thrives on developing understanding of new technologies.
- Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients.
- Recognises the importance of frequent and clear communications.
- Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team.
- Feel that every day is a day of learning.
- Disciplined, with the ability to prioritise and execute tasks under pressure.
- Harnesses pressure to deliver results.
Why join us
- We make work life balance a normal, not a benefit.
- We offer some flexibility to work from home.
- A fun and productive place to work.
- Great team of people to work alongside.
- Workplace Pension.
- Comprehensive inhouse and external training offered.
- Competitive salary that reflects your skills and experience.
Diversity and Inclusion
We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.
Other
In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure.
1st Line IT Support Technician in Salford employer: Onyx-Conseil
Netteam tX is an exceptional employer that prioritises work-life balance and fosters a culture of continuous learning and innovation. Located in Manchester, we offer comprehensive training and career progression opportunities for our employees, ensuring they thrive in their roles while being part of a supportive and dynamic team. With a competitive salary and a commitment to diversity and inclusion, Netteam tX is the ideal place for those looking to grow their IT careers in a vibrant environment.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Technician in Salford
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the IT field. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with a friend can help you feel more confident. Focus on common IT support questions and how you can showcase your troubleshooting skills.
✨Tip Number 3
Show off your passion for tech! During interviews, share your excitement about new technologies and how you keep your skills sharp. Employers love candidates who are eager to learn and grow.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be part of a team that values creativity and innovation—just what you need to kickstart your IT career!
We think you need these skills to ace 1st Line IT Support Technician in Salford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the First Line Support Technician role. Highlight any relevant experience, especially in troubleshooting and customer service, as this will show us you're a great fit for the team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for IT and how you align with our values at Netteam tX. Let us know why you want to join our team and what you can bring to the table.
Show Off Your Technical Skills:Don’t hold back on showcasing your technical skills! Mention any experience with PSA/RMM tools or knowledge of Microsoft environments. We love seeing candidates who are excited about tech and eager to learn more.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Onyx-Conseil
✨Know Your Tech Basics
Brush up on your IT fundamentals, especially around Microsoft Windows and cloud solutions like Office 365. Being able to discuss these topics confidently will show that you're ready to tackle the technical challenges of the role.
✨Practice Your Communication Skills
Since you'll be dealing with clients who may not be tech-savvy, practice explaining complex issues in simple terms. This will demonstrate your ability to communicate effectively, which is crucial for a First Line Support Technician.
✨Familiarise Yourself with PSA Tools
If you have experience with PSA/RMM tools like Autotask or IT Glue, make sure to mention it. If not, do a bit of research on how these tools work, as they are essential for logging and managing service requests.
✨Show Your Enthusiasm for Learning
Netteam tX values continuous learning, so express your eagerness to develop your skills further. Share examples of how you've pursued knowledge in the past, whether through self-study or training, to highlight your commitment to growth.
