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- Tasks: Provide top-notch technical support and create engaging content for customer success.
- Company: Join ProvenWorks, a leading UK software vendor in the Salesforce ecosystem.
- Benefits: Enjoy a competitive salary, generous holiday, and support for your career growth.
- Other info: Collaborate with a talented team and gain valuable industry certifications.
- Why this job: Dive into AI-driven tech and make a real impact on customer experiences.
- Qualifications: Degree in a technical subject and a passion for technology and learning.
The predicted salary is between 30000 - 30000 £ per year.
ProvenWorks is a UK-based Independent Software Vendor (ISV) partner of Salesforce. We specialise in developing award-winning applications that enhance data management and integration within the Salesforce ecosystem. Our commitment to innovation and customer satisfaction has positioned us as a trusted provider in the Salesforce community. We continue to be early adopters of new and emerging technologies, and we are looking for a like-minded individual to join our team and help us push boundaries.
We continue to experiment with using AI tools to optimise our business as well incorporating it into our product for the first time. We love experimenting with new technology and AI is giving us lots to play with!
About the role- Customer Support - Provide Level 1 and Level 2 technical support to customers and prospects, ensuring timely and effective resolution of queries. Build positive relationships with customers by understanding their needs and delivering an excellent support experience. Contribute to in-house engineered AI-powered solutions that help optimise the resolution of customer queries. Produce high-quality technical content - written and video - that supports customer success, powers self-service resources, and can be used to help ground AI models. Stay engaged with the latest AI and automation technologies and collaborate with the team to explore their application within support and knowledge processes with the scope to grow into other departments.
- Product Testing & Lifecycle Involvement - Test product releases and updates to ensure quality, usability, and readiness for prospects and customers. Be an active part of the end-to-end product Software Development Lifecycle (SDLC) - providing input, feedback, and testing across product iterations.
- Collaboration & Learning - Work collaboratively with stakeholders across the business, including engineering, sales, and customer success teams. Take an active role in continuous learning - with company support to work toward achieving relevant certification. Report directly to the Director of Product Engineering and contribute insights to product and support discussions.
- Hold an undergraduate degree ideally in a technical subject.
- A strong interest in technology and a curiosity for learning new tools, particularly AI and automation.
- Some exposure to customer support, technical troubleshooting, or software implementation (through personal projects, early career experience or academic coursework).
- Comfortable communicating with prospects and customers via email and video calls. Excellent communication skills are essential.
- Organised, detail-oriented, and able to manage multiple tasks effectively.
- Ability to create clear, helpful documentation.
- Familiarity with Salesforce (CRM) is a plus, but not required. Training and certification support will be provided.
- Gain hands-on experience across product support, customer success, and the product lifecycle.
- Work at the forefront of AI-driven support and emerging technologies.
- Be supported in achieving your career-progressing certification.
- Collaborate with a talented, forward-thinking team.
- Office-based role in Reading with global clients, offering opportunities for learning, collaboration, and mentoring.
- Help to gain relevant industry certifications.
- Pledge 1% - entitlement to 3 days paid voluntary work.
- Company pension scheme.
- Holiday - up to 33 days annual leave.
- Access to Cycle-to-work scheme.
Technical Customer Success Specialist - Graduate in Reading employer: Onyx-Conseil
Contact Detail:
Onyx-Conseil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Success Specialist - Graduate in Reading
✨Tip Number 1
Get your networking game on! Connect with people in the industry, especially those who work at ProvenWorks or similar companies. LinkedIn is a great place to start – drop them a message and express your interest in the Technical Customer Success Specialist role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and customer support skills. Think about how you can showcase your curiosity for AI and automation during the conversation. We want to see your passion shine through!
✨Tip Number 3
Don’t forget to demonstrate your communication skills! Practice explaining complex technical concepts in simple terms. This will show that you can effectively support customers and build those positive relationships we value.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at ProvenWorks.
We think you need these skills to ace Technical Customer Success Specialist - Graduate in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any technical support or customer service experience you have, and don’t forget to mention your interest in AI and automation!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're excited about this role and how your background makes you a great fit. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since you'll be communicating with customers via email and video calls, it's crucial to demonstrate your communication skills in your application. Keep your language clear and concise, and make sure there are no typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Onyx-Conseil
✨Know Your Tech
Brush up on your technical knowledge, especially around AI and automation tools. Familiarise yourself with the basics of Salesforce and any relevant technologies. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Support Skills
Prepare examples from your past experiences where you've successfully resolved customer queries or provided support. Highlight your communication skills and how you build relationships with customers, as this is key for a Technical Customer Success Specialist.
✨Be Ready to Collaborate
Think about how you can work with different teams within the company. Be prepared to discuss how you would contribute to product testing and provide feedback during the Software Development Lifecycle. Collaboration is crucial, so demonstrate your team spirit!
✨Ask Insightful Questions
Prepare thoughtful questions about the company's use of AI and how it impacts customer support. This shows that you're engaged and eager to learn more about their innovative approach. It’s also a great way to assess if the company culture aligns with your values.